Craig Lima
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Last activity
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Activity overview
Latest activity by Craig Lima-
Craig Lima created an article,
Data Hosting Locations for Your Zendesk Service Data
In 2019, Zendesk transitioned to a fully AWS-deployed hosting model. AWS Regions where Zendesk hosts Subscriber Service Data We currently host Subscriber Service Data in the following AWS regions:...
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Craig Lima created an article,
The Zendesk Shared Responsibility Model
The Zendesk Shared Responsibility Model Zendesk provides a highly configurable, rapidly scalable customer service platform to many of the world’s leading companies across a wide swath of industry s...
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Craig Lima created an article,
Zendesk's Commitment to International Standards for Information Security and Privacy (ISO 27001, ISO 27018 and ISO 27701)
What's my plan? It takes a lot of trust to put your data in the Cloud. In return, you want to know that the partners with whom you share this information consider security a top priority. Our Sub...
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Craig Lima created an article,
Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk
HIPAA Enabled Accounts: All capitalized terms used in this document shall have the meanings given to them in Zendesk's Business Associate Agreement ("BAA"). Zendesk and Subscriber have entered int...
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Craig Lima commented,
July 9th 2021 edit: 1. Adds point 3. under Chat section for responsibilities around Agent Workspace usage.
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Craig Lima commented,
January 21st, 2021 Addition of number 1.11 disallows CSAT unless Subscriber assumes responsibility of data sent via email as part of the survey. Caveat in number 1.7 to make allowances for Subscri...