Craig Lima
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Recent activity by Craig Lima-
Data Hosting Locations for Your Zendesk Service Data
In 2019, Zendesk transitioned to a fully AWS-deployed hosting model. AWS Regions where Zendesk hosts Subscriber Service Data We currently host Subscriber Service Data in the following AWS regions:...
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The Zendesk Shared Responsibility Model
The Zendesk Shared Responsibility Model Zendesk provides a highly configurable, rapidly scalable customer service platform to many of the world’s leading companies across a wide swath of industry s...
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Zendesk's Commitment to International Standards for Information Security and Privacy (ISO 27001 and ISO 27018)
Zendesk's commitment to international standards for information security and privacy We at Zendesk know that it takes a lot of trust to put your data in the Cloud. As a customer, you need to know...
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Default Data Types Captured by the Services
Default Data Types Captured by the Services Here at Zendesk we care a lot about the types of data we put into any tool or service, and we know you are no different. You may need to understand wha...
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Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk
HIPAA Enabled Accounts: All capitalized terms used in this document shall have the meanings given to them in Zendesk's Business Associate Agreement ("BAA"). Zendesk and Subscriber have entered int...