Craig Lima

1. Policies and programs
2. Zendesk policies and agreements
3. Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

July 9th 2021 edit: 1. Adds point 3. under Chat section for responsibilities around Agent Workspace usage.

• View comment
• Craig Lima
• Created July 09, 2021 17:25
• 0 votes

1. Policies and programs
2. Zendesk policies and agreements
3. Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

January 21st, 2021 Addition of number 1.11 disallows CSAT unless Subscriber assumes responsibility of data sent via email as part of the survey.  Caveat in number 1.7 to make allowances for Subscri...

• View comment
• Craig Lima
• Created January 21, 2021 22:30
• 0 votes