Dan Beirouty
-
Total activity152
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes18
-
Subscriptions84
Activity overview
Latest activity by Dan Beirouty-
Dan Beirouty commented,
Postmortem published June 27, 2022.
-
Dan Beirouty commented,
Postmortem published June 22, 2022.
-
Dan Beirouty commented,
Postmortem published June 17, 2022.
-
Dan Beirouty created an article,
Service Incident - June 10, 2022 - WhatsApp | Pods 19 & 23 - Delivery Delays
SUMMARY Between 02:56 UTC and 04:26 UTC, we detected WhatsApp message delivery delays for customers on Pods 19 and 23 following a service provider issue. The backlog of messages have now been deliv...
-
Dan Beirouty created an article,
Service Incident - June 3, 2022 - Support | Multiple Pods - "Invalid authenticity token" error when updating tickets
SUMMARY Between June 02, 2022 from 19:46 UTC to June 03 00:30 UTC, customers using Zendesk Support on multiple pods experienced errors when attempting to update tickets in Support and some other r...
-
Dan Beirouty commented,
Postmortem published May 24, 2022.
-
Dan Beirouty commented,
Article updated to provide further clarity around impact and expected behavior.
-
Dan Beirouty created an article,
Scheduled Maintenances - June, 2022 - Multiple dates and Pods
Zendesk will perform critical maintenance during the month of June, which will impact performance for a subset of customers in the Pods' specific clusters, on the dates and times listed below. Impa...
-
Dan Beirouty commented,
Post-mortem published April 29, 2022.
-
Dan Beirouty created an article,
Service Incident - April 12th, 2022 - Chat in Agent Workspace | All Pods - Errors serving Agents
SUMMARY On April 12, 2022 from 1:55 UTC to 1:57 UTC, Agent Workspace customers may have seen 502 errors and issues with chats being served to agents. Timeline 03:00 UTC | 20:00 PT Between 01:55 and...