Dan Beirouty
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Total activity203
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Dan Beirouty-
Dan Beirouty commented,
Postmortem published December 2, 2022.
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Dan Beirouty commented,
Postmortem published December 2, 2022.
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Dan Beirouty commented,
This maintenance will no longer be held on December 1, 2022 and is going to be postponed to January 2023. We will update you when we confirm the new date. Thank you for your patience while we under...
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Dan Beirouty commented,
Postmortem published November 23, 2022.
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Dan Beirouty created an article,
Service Incident - November 22, 2022 - Support | Multiple Pods - Messaging delays in Agent Workspace
Summary On November 22, 2022 from 15:00 UTC to 16:31 UTC, Zendesk Support customers on multiple pods experienced delays in sending and receiving messages in Agent Workspace. Timeline 16:33 UTC | ...
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Dan Beirouty created an article,
[CANCELLED] Scheduled Maintenance - December 1, 2022 - All Pods & SunCo Only | Sunshine Conversations upgrade
[UPDATE] This maintenance window has been cancelled and will no longer be held on December 1, 2022. We will update this article when a new date is confirmed. Thanks for your patience while we work ...
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Dan Beirouty commented,
Postmortem published November 21, 2022.
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Dan Beirouty created an article,
Service Incident - November 19, 2022 - Support & Talk | Pod 25 - Unable to merge tickets
Summary From November 18, 2022 at 20:00 UTC until November 19, 2022 at 20:41 UTC, Zendesk Support customers on Pod 25 experienced errors that prevented ticket merging for Zendesk Talk channel tick...
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Dan Beirouty commented,
Postmortem published November 17, 2022.
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Dan Beirouty created an article,
Service Incident - November 16, 2022 - Chat | Multiple Pods - Triggers not firing as expected
Summary On November 16, 2022 from 13:15 UTC to 16:40 UTC, a subset of Zendesk Chat customers experienced an issue with Chat triggers not firing in a timely manner. Timeline 16:14 UTC | 08:14 PT W...