Dan Beirouty
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Total activity99
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Last activity
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Votes17
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Activity overview
Latest activity by Dan Beirouty-
Dan Beirouty commented,
Postmortem published November 23, 2021.
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Dan Beirouty commented,
Our internal monitoring has revealed that a process to reconnect agents using the Zendesk Chat mobile app didn't go according to plan during today's maintenance window. If your agents are using the...
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Dan Beirouty created an article,
Service Incident - November 9, 2021 - Data delays in Explore Dashboards (non-EU customers)
Summary Between November 9, 2021, at 21:00 UTC and November 11, 2021 at 4:27 UTC, Explore customers on non-EU pods experienced stale data or data not being refreshed. Timeline 23:41 UTC | 15:41 PTW...
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Dan Beirouty created an article,
Service Incident - November 8, 2021 - Pod 25 - Chat/Messaging delays in Agent Workspace
Summary On November 8, 2021 from 03:25 UTC to 03:57 UTC, Zendesk Support customers using Agent Workspace on Pod 25 experienced delayed chats and messages. Timeline 04:00 UTC | 20:00 PT We've receiv...
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Dan Beirouty created an article,
Scheduled Maintenance - November 7, 2020 - Support, Guide, Chat Account and Subscription settings - All Pods
Zendesk will perform critical maintenance which will impact performance for customers on all Pods on November 7, 2020, during the times listed below. The impact will be limited to agents with an ad...
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Dan Beirouty created an article,
Scheduled Maintenance - March 30, 2021 - Sunshine Conversations (EU and US)
Zendesk will perform critical maintenance on the Sunshine Conversations platform in the EU and US regions on March 30, 2021, during the times listed below. No impact is expected during this mainte...
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Dan Beirouty created an article,
Critical Maintenance - Pod 15 - January 29, 2021 (UTC)
On Friday January 29, 2021 from 15:30 UTC - 16:30 UTC, Zendesk will be performing critical maintenance on Pod 15 to improve performance and reliability. Total impact time during this window is esti...
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Dan Beirouty created an article,
Accessing Zendesk in Vietnam
Question Can I access Zendesk in Vietnam? Answer From time to time, customers in Vietnam have experienced issues with the ability to reach Zendesk services and other services outside of Vietnam for...
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Dan Beirouty created an article,
Scheduled Maintenance - January 9-11, 2021 - Subscription service
Zendesk will be performing maintenance on our Subscription service on January 9, 2021 through January 11, 2021 (UTC) in preparation for future improvements to Support Suite. Maintenance Window: ST...
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Dan Beirouty created an article,
Scheduled Maintenance - March 15, 2021 - Sunshine Conversations (EU and US)
Zendesk will perform critical maintenance on the Sunshine Conversations platform in EU and US regions on March 15, 2021, during the the times listed below. No impact is expected during this mainten...