Daniel Aron
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Last activity
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Activity overview
Latest activity by Daniel Aron-
Daniel Aron commented,
Hi Vaughan, thanks for the feedback. We do not plan to support SVG due to security concerns. I suggest converting your logo image to a different file type.
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Daniel Aron commented,
Hi 이지훈, if you go to the proactive message settings (channels > bots and automation > proactive messages > [bot connected message]) and hit "save" you should then see the custom avatar also display...
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Daniel Aron commented,
Hey Pete, that message isn't editable currently, however we're considering how we might enable customization of those feedback collection messages. Can you share why and how you'd like to edit it?
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Daniel Aron commented,
Hi Deiaa Eid thanks for the feedback. Good timing, we're actively working on improving the bot's comprehension of small talk such as your example here "thanks" cc/ Gin Atkins
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Daniel Aron commented,
Hi Pete Holborow no there isn't a feature to filter help center articles through labels or similar means currently. However, we plan to release an enhancement to support restricted content in Q1 20...
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Daniel Aron commented,
Thanks for the feedback all. Try again now alexandria.gazzillo and Jahn Bronilla. The roll-out is now complete across all Zendesk accounts.
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Daniel Aron commented,
Hi Elina, thanks for the feedback. The team is actively working on answer linking and at this stage we expect to release it in January 2024.
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Daniel Aron created an article,
Announcing custom bot avatars
Announced on Rollout starts Rollout ends Nov 13, 2023 Nov 13, 2023 Nov 15, 2023 We are excited to announce the release of custom bot avatars for Zendesk messaging conversation bots. This ...
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Daniel Aron commented,
Hi Elisa, I've reached out to you directly to assist with this issue.
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Daniel Aron commented,
Hi Hayley Johnson, today the bot will respond to a user message with either a generative reply or a custom answer built in flow builder. And if it doesn't find either it will display a fallback mes...