Daniel Aron

Zendesk Product Manager

Total activity

91
Last activity

July 01, 2022 01:15
Member since

April 14, 2021 00:26
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Activity overview

Latest activity by Daniel Aron

Daniel Aron commented, April 26, 2022 07:56
Hi Sarah, thanks for the feedback! Just to clarify, are you referring to the free-text messages sent to the bot with messaging (i.e. configured through Flow Builder)? If so, I don't believe you'd b...
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- Daniel Aron
- Created April 26, 2022 07:56
- 0 votes
Daniel Aron commented, April 01, 2022 00:28
Thanks for your feedback Michael. I've logged your request for Flow Builder to support the Czech language.
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- Daniel Aron
- Created April 01, 2022 00:28
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Daniel Aron commented, March 25, 2022 02:13
Hi Lucy, it is possible today using Flow Builder to achieve this to some degree. An admin can use an options step to branch the flow based on customer type and then use article steps to tailor Help...
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- Daniel Aron
- Created March 25, 2022 02:13
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Daniel Aron commented, March 08, 2022 22:57
Yes we will update that article as we roll out changes to the Flow Builder dataset and dashboard.
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- Daniel Aron
- Created March 08, 2022 22:57
- 0 votes
Daniel Aron commented, February 28, 2022 00:23
Yes, as I said we will be releasing a feature in Q2 that makes this a lot easier for you but until then this is the trade off. You are correct, using my example and surfacing the "talk to an agent"...
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- Daniel Aron
- Created February 28, 2022 00:23
- 0 votes
Daniel Aron commented, February 28, 2022 00:12
Hi Masako K, we are planning to add insights to the Flow Builder Explore reporting in Q2 that should help with this, so stay tuned for an announcement and more details.
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- Daniel Aron
- Created February 28, 2022 00:12
- 0 votes
Daniel Aron commented, February 27, 2022 23:59
Hi Ana Paula Sensini, in regards to your question I am trying to obtain satisfaction information regarding whether or not we resolved the customer query We are planning to add reporting on how yo...
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- Daniel Aron
- Edited February 28, 2022 00:00
- 0 votes
Daniel Aron commented, February 09, 2022 03:36
Hi William Grote responding to your comment I would like to ability add an article suggestion step - which includes the feedback flow - as the 2nd to last step before the transfer step This isn't...
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- Daniel Aron
- Created February 09, 2022 03:36
- 0 votes
Daniel Aron commented, February 04, 2022 05:39
Hi Taylor, can you help clarify what you meant by "FAQ bubbles"? Are these the quick reply option buttons sent with bot messages? If so we are planning to add this to the Flow Builder Explore dashb...
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- Daniel Aron
- Edited February 04, 2022 05:41
- 0 votes
Daniel Aron commented, November 15, 2021 04:14
Hi Dallin Harmon, i'll reach out to you directly via email about the feature flag.
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- Daniel Aron
- Created November 15, 2021 04:14
- 0 votes