
Daniel Aron
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Total activity91
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Last activity
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Activity overview
Latest activity by Daniel Aron-
Daniel Aron commented,
Hi Sarah, thanks for the feedback! Just to clarify, are you referring to the free-text messages sent to the bot with messaging (i.e. configured through Flow Builder)? If so, I don't believe you'd b...
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Daniel Aron commented,
Thanks for your feedback Michael. I've logged your request for Flow Builder to support the Czech language.
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Daniel Aron commented,
Hi Lucy, it is possible today using Flow Builder to achieve this to some degree. An admin can use an options step to branch the flow based on customer type and then use article steps to tailor Help...
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Daniel Aron commented,
Yes we will update that article as we roll out changes to the Flow Builder dataset and dashboard.
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Daniel Aron commented,
Yes, as I said we will be releasing a feature in Q2 that makes this a lot easier for you but until then this is the trade off. You are correct, using my example and surfacing the "talk to an agent"...
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Daniel Aron commented,
Hi Masako K, we are planning to add insights to the Flow Builder Explore reporting in Q2 that should help with this, so stay tuned for an announcement and more details.
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Daniel Aron commented,
Hi Ana Paula Sensini, in regards to your question I am trying to obtain satisfaction information regarding whether or not we resolved the customer query We are planning to add reporting on how yo...
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Daniel Aron commented,
Hi William Grote responding to your comment I would like to ability add an article suggestion step - which includes the feedback flow - as the 2nd to last step before the transfer step This isn't...
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Daniel Aron commented,
Hi Taylor, can you help clarify what you meant by "FAQ bubbles"? Are these the quick reply option buttons sent with bot messages? If so we are planning to add this to the Flow Builder Explore dashb...
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Daniel Aron commented,
Hi Dallin Harmon, i'll reach out to you directly via email about the feature flag.