Daniel Aron
-
Total activity107
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions64
Activity overview
Latest activity by Daniel Aron-
Daniel Aron commented,
Update: To measure the success of the articles you include in your bot answer flows configured with Flow Builder for messaging, you can use the Flow Builder Explore dataset and dashboard to achieve...
-
Daniel Aron commented,
Official comment It is now possible to customize the feedback flow using the Ask if question resolved step type. This provides admins with the flexibility to tailor the content of feedback collection messages, and ...
-
Daniel Aron created an article,
About Monthly Active Users for Zendesk bots
Important: Starting in May 2023, customers on Zendesk Suite plans will have a new usage-based pricing model for Article Recommendations and custom bots built in Flow Builder that will be based on ...
-
Daniel Aron commented,
Thanks for your feedback Ilana!
-
Daniel Aron commented,
Hi Harper, thanks for providing this detailed example. 79% still seems quite high. My guess is that the remaining 21% users are abandoning the flow before submitting the form and the transfer is ex...
-
Daniel Aron commented,
Hi Federica, thanks for your feedback. No it isn't possible at this stage to measure repeat users but i'll record it as a feature request.
-
Daniel Aron commented,
Hi Joe, just letting you know that with the recent update to Flow Builder reporting it is now possible to track when customers indicate the bot has resolved their issue.
-
Daniel Aron created an article,
Announcing answer-level Flow Builder reporting in Explore
Announced on Rollout starts Rollout ends Dec 14, 2022 Dec 13, 2022 Dec 13, 2022 Announcing answer-level Flow Builder reporting in Explore. What's changing and why? This release includes ...
-
Daniel Aron commented,
Hi Pedro, thanks for your feedback. One reason that users are able to send messages when presented with the form is to accommodate a scenario where the user decides they do not want to proceed to s...
-
Daniel Aron commented,
Hi Ryan, thanks for your question. Based on the article you have linked I will assume this relates to Answer Bot Article Recommendations in the classic Web Widget and not Flow Builder in the messag...