
Daniel Aron
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Recent activity by Daniel Aron-
Hi Sam, The bot does not automatically send the first message in a subsequent conversation after agent handover. Once the agent has closed the associated ticket, and the conversation is handed bac...
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Hi @..., We have just added a new business hours condition feature to Flow Builder, so you can now configure the bot to respond differently when inside or outside of your business' operating hours....
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Hi Marcel, We are looking into ways to improve agent routing with Flow Builder on the 9 month roadmap. In the meantime, you may be able to achieve what you need by configuring data capture as part ...
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Hi Tiffany, Check to see what field type it is in your Support ticket field configuration. There is only a limited set of ticket field types supported in Flow Builder agent transfer configuration c...
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Hi Ingrid, Customizing the feedback flow with Flow Builder is on the 9 month roadmap.
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Hi @... and @Philipp, I’ve already replied to @Julio privately through the social EAP, but thought I’d share some additional context and clarification on this change here for visibility. I've also ...
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This isn't possible at the moment @.... The ability to customize the Answer Bot name of avatar is a feature we're planning to add in the future, however no ETA at this time.
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Hi Clik, yes enabling the messaging beta (even without converting the web widget to the messaging web sdk) will impact your social messaging channels - Answer Bot will become the first responder. T...
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Hi Louise, thanks so much for reaching out! I've logged your feedback against our existing feature request for font customization in the Web Widget.
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Thanks for the feedback Kevin. Supporting additional field types is already in the backlog and something we've wanted to do for a while, just haven't been able to prioritize yet so no ETA at this s...