Daniel Aron

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Hi Sam,  The bot does not automatically send the first message in a subsequent conversation after agent handover. Once the agent has closed the associated ticket, and the conversation is handed bac...

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• Daniel Aron
• Created September 08, 2021 09:05
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About Flow Builder

Hi @..., We have just added a new business hours condition feature to Flow Builder, so you can now configure the bot to respond differently when inside or outside of your business' operating hours....

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• Daniel Aron
• Created September 03, 2021 02:22
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Working with messaging bots for your web and mobile channels

Hi Marcel, We are looking into ways to improve agent routing with Flow Builder on the 9 month roadmap. In the meantime, you may be able to achieve what you need by configuring data capture as part ...

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• Daniel Aron
• Created September 03, 2021 02:13
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Working with messaging bots for your web and mobile channels

Hi Tiffany, Check to see what field type it is in your Support ticket field configuration. There is only a limited set of ticket field types supported in Flow Builder agent transfer configuration c...

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• Daniel Aron
• Created September 03, 2021 02:02
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Working with messaging bots for your web and mobile channels

Hi Ingrid, Customizing the feedback flow with Flow Builder is on the 9 month roadmap.

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• Daniel Aron
• Created September 03, 2021 01:48
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-06-19

Hi @... and @Philipp, I’ve already replied to @Julio privately through the social EAP, but thought I’d share some additional context and clarification on this change here for visibility. I've also ...

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• Daniel Aron
• Created July 07, 2021 01:00
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

This isn't possible at the moment @.... The ability to customize the Answer Bot name of avatar is a feature we're planning to add in the future, however no ETA at this time.

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• Daniel Aron
• Created February 10, 2021 01:11
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Enabling messaging for migrating accounts

Hi Clik, yes enabling the messaging beta (even without converting the web widget to the messaging web sdk) will impact your social messaging channels - Answer Bot will become the first responder. T...

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• Daniel Aron
• Created January 12, 2021 21:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Set a font in the widget

Hi Louise, thanks so much for reaching out! I've logged your feedback against our existing feature request for font customization in the Web Widget. 

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• Daniel Aron
• Created February 23, 2020 22:30
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Web Widget Contact Form: Allow Regex, Date and Multi-select Fields

Thanks for the feedback Kevin. Supporting additional field types is already in the backlog and something we've wanted to do for a while, just haven't been able to prioritize yet so no ETA at this s...

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• Daniel Aron
• Created August 22, 2019 01:50
• 0 votes