Daniel Aron
-
Total activity102
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions67
Comments
Recent activity by Daniel Aron-
Hi Sam, The bot does not automatically send the first message in a subsequent conversation after agent handover. Once the agent has closed the associated ticket, and the conversation is handed bac...
-
Hi @..., We have just added a new business hours condition feature to Flow Builder, so you can now configure the bot to respond differently when inside or outside of your business' operating hours....
-
Hi Marcel, We are looking into ways to improve agent routing with Flow Builder on the 9 month roadmap. In the meantime, you may be able to achieve what you need by configuring data capture as part ...
-
Hi Tiffany, Check to see what field type it is in your Support ticket field configuration. There is only a limited set of ticket field types supported in Flow Builder agent transfer configuration c...
-
Hi Ingrid, Customizing the feedback flow with Flow Builder is on the 9 month roadmap.
-
Hi @... and @Philipp, I’ve already replied to @Julio privately through the social EAP, but thought I’d share some additional context and clarification on this change here for visibility. I've also ...
-
This isn't possible at the moment @.... The ability to customize the Answer Bot name of avatar is a feature we're planning to add in the future, however no ETA at this time.
-
Hi Clik, yes enabling the messaging beta (even without converting the web widget to the messaging web sdk) will impact your social messaging channels - Answer Bot will become the first responder. T...
-
Hi Louise, thanks so much for reaching out! I've logged your feedback against our existing feature request for font customization in the Web Widget.
-
Thanks for the feedback Kevin. Supporting additional field types is already in the backlog and something we've wanted to do for a while, just haven't been able to prioritize yet so no ETA at this s...