Dan Borrego

Zendesk Customer Care

Total activity

39
Last activity

August 30, 2022 08:53
Member since

April 16, 2021 19:56
Following

0 users
Followed by

1 user
Votes

2
Subscriptions

13

Activity overview

Latest activity by Dan Borrego

Dan Borrego created an article, August 30, 2022 08:53
How many websites can I add my Web Widget to?
1. Web Widget
2. Web Widget advice and troubleshooting
Question Is there a limit to how many websites I can add my Web Widget to? Answer There is no limit to how many external pages or websites you can embed the Web Widget code to. For more informatio...
- Dan Borrego
- Edited December 14, 2022 08:43
- 2 followers
- 0 comments
- 0 votes
Dan Borrego created an article, August 25, 2022 12:38
How can I remove the due date on a task ticket?
Question I selected a Due date in the Task ticket field type and I cannot remove it. How can I remove or update the date? Answer Once a due date is set within the task ticket field, you can remove ...
- Dan Borrego
- Edited September 16, 2022 10:12
- 1 follower
- 0 comments
- 1 vote
Dan Borrego created an article, April 01, 2022 09:41
Can I transfer a chat to another group outside of my current group in Agent Workspace?
Question I want to transfer a chat to a group or agent I am not part of. Is it possible in Agent Workspace? Answer Yes, you can transfer the chat to a group or agent in a group that you are not par...
- Dan Borrego
- Edited January 12, 2023 11:12
- 1 follower
- 2 comments
- 1 vote
Dan Borrego commented, February 18, 2022 15:25
Hi Monark, Unfortunately no. This Sell native report cannot be exported at this moment. I suggest you provide your feedback, so the product team can understand the impact it has on you and other cl...
- View comment
- Dan Borrego
- Created February 18, 2022 15:25
- 0 votes
Dan Borrego commented, February 11, 2022 10:40
Hi Julia,I can see that you are not yet part of the improved performance for large queries, EAP (early program access).In our community, you will find all information related to this EAP. I would r...
- View comment
- Dan Borrego
- Created February 11, 2022 10:40
- 0 votes
Dan Borrego commented, January 06, 2022 17:52
Hi Hector, Unfortunately, it is not possible to use AND or OR as operators in an advanced search. Although, if you are using 2 values of a field that doesn't accept multiple values the system auto...
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- Dan Borrego
- Created January 06, 2022 17:52
- 0 votes
Dan Borrego commented, December 27, 2021 13:26
Hi Joan, I would like to see some examples, so I am creating a ticket for this comment and you can provide me with some extra information there. Thanks,
- View comment
- Dan Borrego
- Created December 27, 2021 13:26
- 0 votes
Dan Borrego commented, December 27, 2021 11:14
Hi Sholto,Normally the reason you are not able to see it is that there is no data available on the last 8 hours. By no data available I mean, so chat started and completed No Call initiated and fin...
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- Dan Borrego
- Created December 27, 2021 11:14
- 0 votes
Dan Borrego commented, November 25, 2021 14:46
Oi Pamela Carvalho Dos Santos, Para poder entender o que esta acontecendo no seu reporte a gente precisa criar um ticket e investigar mais a fundo. Eu criei ele e nos vamos seguir a nossa conversa ...
- View comment
- Dan Borrego
- Created November 25, 2021 14:46
- 0 votes
Dan Borrego commented, November 23, 2021 17:34
Hi Abigail Nichols.I can see your formula and as you have enabled account assumption for us, I assumed into your account to check. It is a great formula, and it looks right for me. What in my opin...
- View comment
- Dan Borrego
- Created November 23, 2021 17:34
- -3 votes