Dan Borrego
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Total activity43
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Last activity
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Articles
Recent activity by Dan Borrego-
Can I measure how long a ticket sat with its last group before being solved?
Question How can I measure how long a ticket sat with the last group before the ticket was solved? The Calculating how long tickets sit with a support group recipe doesn't capture the last group th...
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Can I transfer a chat to another group outside of my current group in Agent Workspace?
Question I want to transfer a chat to a group or agent I am not part of. Is it possible in Agent Workspace? Answer Yes, you can transfer the chat to a group or agent in a group that you are not par...
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How can I remove the due date on a task ticket?
Question I selected a Due date in the Task ticket field type and I cannot remove it. How can I remove or update the date? Answer Once a due date is set within the task ticket field, you can remove ...
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How many websites can I add my Web Widget to?
Question Is there a limit to how many websites I can add my Web Widget to? Answer There is no limit to how many external pages or websites you can embed the Web Widget code to. For more informatio...