Daniel Borrego
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Total activity30
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Daniel Borrego-
Daniel Borrego commented,
Hi Hector, Unfortunately, it is not possible to use AND or OR as operators in an advanced search. Although, if you are using 2 values of a field that doesn't accept multiple values the system auto...
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Daniel Borrego commented,
Hi Joan, I would like to see some examples, so I am creating a ticket for this comment and you can provide me with some extra information there. Thanks,
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Daniel Borrego commented,
Hi Sholto,Normally the reason you are not able to see it is that there is no data available on the last 8 hours. By no data available I mean, so chat started and completed No Call initiated and fin...
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Daniel Borrego commented,
Oi Pamela Carvalho Dos Santos, Para poder entender o que esta acontecendo no seu reporte a gente precisa criar um ticket e investigar mais a fundo. Eu criei ele e nos vamos seguir a nossa conversa ...
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Daniel Borrego commented,
Hi Abigail Nichols.I can see your formula and as you have enabled account assumption for us, I assumed into your account to check. It is a great formula, and it looks right for me. What in my opin...
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Daniel Borrego commented,
Olá Brendon Fernandes Sabino Eu criei um ticket para investigar este problema mais a fundo. Nós seguiremos esta conversa por lá, por favor. Obrigado pelo contato e até mais.
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Daniel Borrego commented,
Hi Rickard, Thank you for your question! As what you are describing will involve some further investigation, I will need to take a look at your account. I am creating a ticket for that, and we will...
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Daniel Borrego commented,
Hi Allen, It is possible indeed. This article explains how SAML works and how to set it up to have the authentication for Zendesk happening on your system. Enabling SAML single sign-on Please sha...
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Daniel Borrego commented,
Hi Abby, Requester wait time is the time the requester was waiting for a response from an agent. When an agent responded, the ticket should be in Pending, so the requester wait time takes into con...
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Daniel Borrego commented,
Hi Abby, Thank you for your question. What I understand from your question is that you want to see the Requester wait time (average) and you would like to filter only tickets with a certain value t...