Daniel Borrego
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Total activity36
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes2
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Activity overview
Latest activity by Daniel Borrego-
Daniel Borrego created an article,
Can I transfer a chat to a group my agent is not part of in Agent Workspace?
Question I want to transfer a chat to a group my agent is not part of. Is it possible in Agent Workspace? Answer No. Zendesk prompts you with a message saying that the chat will end when you try to...
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Daniel Borrego commented,
Hi Monark, Unfortunately no. This Sell native report cannot be exported at this moment. I suggest you provide your feedback, so the product team can understand the impact it has on you and other cl...
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Daniel Borrego commented,
Hi Julia,I can see that you are not yet part of the improved performance for large queries, EAP (early program access).In our community, you will find all information related to this EAP. I would r...
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Daniel Borrego commented,
Hi Hector, Unfortunately, it is not possible to use AND or OR as operators in an advanced search. Although, if you are using 2 values of a field that doesn't accept multiple values the system auto...
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Daniel Borrego commented,
Hi Joan, I would like to see some examples, so I am creating a ticket for this comment and you can provide me with some extra information there. Thanks,
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Daniel Borrego commented,
Hi Sholto,Normally the reason you are not able to see it is that there is no data available on the last 8 hours. By no data available I mean, so chat started and completed No Call initiated and fin...
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Daniel Borrego commented,
Oi Pamela Carvalho Dos Santos, Para poder entender o que esta acontecendo no seu reporte a gente precisa criar um ticket e investigar mais a fundo. Eu criei ele e nos vamos seguir a nossa conversa ...
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Daniel Borrego commented,
Hi Abigail Nichols.I can see your formula and as you have enabled account assumption for us, I assumed into your account to check. It is a great formula, and it looks right for me. What in my opin...
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Daniel Borrego commented,
Olá Brendon Fernandes Sabino Eu criei um ticket para investigar este problema mais a fundo. Nós seguiremos esta conversa por lá, por favor. Obrigado pelo contato e até mais.
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Daniel Borrego commented,
Hi Rickard, Thank you for your question! As what you are describing will involve some further investigation, I will need to take a look at your account. I am creating a ticket for that, and we will...