Daniel Borrego

Zendesk Customer Care

Total activity

40
Last activity

August 30, 2022 08:53
Member since

April 16, 2021 19:56
Following

0 users
Followed by

1 user
Votes

2
Subscriptions

14

Activity overview

Latest activity by Daniel Borrego

Daniel Borrego created an article, August 30, 2022 08:53
How many websites can I add my Web Widget to?
Question Is there a limit to how many websites I can add my Web Widget to? Answer There is no limit to how many external pages or websites you can embed the Web Widget code to. For more informatio...
- Daniel Borrego
- Edited September 06, 2022 12:02
- 1 follower
- 0 comments
- 0 votes
Daniel Borrego created an article, August 25, 2022 12:38
How can I remove the Due date on a Task ticket?
Question I selected a Due date in the Task ticket field type and I cannot remove it. How can I remove or update the date? Answer Once a due date is set within the Task ticket field, you can remove...
- Daniel Borrego
- Edited September 20, 2022 12:00
- 1 follower
- 0 comments
- 1 vote
Daniel Borrego created an article, April 01, 2022 09:41
Can I transfer a chat to a group my agent is not part of in Agent Workspace?
Question I want to transfer a chat to a group my agent is not part of. Is it possible in Agent Workspace? Answer No. Zendesk prompts you with a message saying that the chat will end when you try to...
- Daniel Borrego
- Edited April 11, 2022 10:21
- 1 follower
- 0 comments
- 1 vote
Daniel Borrego commented, February 18, 2022 15:25
Hi Monark, Unfortunately no. This Sell native report cannot be exported at this moment. I suggest you provide your feedback, so the product team can understand the impact it has on you and other cl...
- View comment
- Daniel Borrego
- Created February 18, 2022 15:25
- 0 votes
Daniel Borrego commented, February 11, 2022 10:40
Hi Julia,I can see that you are not yet part of the improved performance for large queries, EAP (early program access).In our community, you will find all information related to this EAP. I would r...
- View comment
- Daniel Borrego
- Created February 11, 2022 10:40
- 0 votes
Daniel Borrego commented, January 06, 2022 17:52
Hi Hector, Unfortunately, it is not possible to use AND or OR as operators in an advanced search. Although, if you are using 2 values of a field that doesn't accept multiple values the system auto...
- View comment
- Daniel Borrego
- Created January 06, 2022 17:52
- 0 votes
Daniel Borrego commented, December 27, 2021 13:26
Hi Joan, I would like to see some examples, so I am creating a ticket for this comment and you can provide me with some extra information there. Thanks,
- View comment
- Daniel Borrego
- Created December 27, 2021 13:26
- 0 votes
Daniel Borrego commented, December 27, 2021 11:14
Hi Sholto,Normally the reason you are not able to see it is that there is no data available on the last 8 hours. By no data available I mean, so chat started and completed No Call initiated and fin...
- View comment
- Daniel Borrego
- Created December 27, 2021 11:14
- 0 votes
Daniel Borrego commented, November 25, 2021 14:46
Oi Pamela Carvalho Dos Santos, Para poder entender o que esta acontecendo no seu reporte a gente precisa criar um ticket e investigar mais a fundo. Eu criei ele e nos vamos seguir a nossa conversa ...
- View comment
- Daniel Borrego
- Created November 25, 2021 14:46
- 0 votes
Daniel Borrego commented, November 23, 2021 17:34
Hi Abigail Nichols.I can see your formula and as you have enabled account assumption for us, I assumed into your account to check. It is a great formula, and it looks right for me. What in my opin...
- View comment
- Daniel Borrego
- Created November 23, 2021 17:34
- -3 votes