Darenne
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Total activity17
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Last activity
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Activity overview
Latest activity by Darenne-
Darenne commented,
Hi Allen Lai | Head of CX, Otter.ai, We understand that you wish to create a custom role similar to a Light agent. However, the Light Agent role is a special role that cannot be replicated or clone...
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Darenne commented,
Hi Chad, Thanks for patiently waiting! Ideally, it is not possible to apply different SSO options to individual brands, unless using a custom script for JWT. Based on the scenario you provided, it...
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Darenne commented,
Hi Vladimir, Thank you for patiently waiting. Unfortunately, what you want to happen needs to be done in a custom way which is already out of scope at our end at Zendesk. We have a default metric f...
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Darenne commented,
Hi Michael, Due to the complexity of the issue, I've created a ticket for this concern and will give you an update on the ticket ID too. Thank you for your kind understanding!
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Darenne commented,
Hi Brandon, Apologies for the delayed response. In order for us to properly investigate this, I've created a ticket on your behalf to look into this further.
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Darenne commented,
Hi Bill, I've played around with the formula and it appears that this is possible by using the formulas from the articles I sent you. See DATE_LAST_FIX function and Creating the last refresh timest...
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Darenne commented,
Hi Zach, Reading through comments from this article, it appears here that there's an option for us to remove the sort if it has been applied already and the workaround is also documented on the ar...
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Darenne commented,
Hi Bill, With regard to your concern about the Date of the last comment made by an agent, it appears that this can be answered from one of the topics outlined in this article. For your reference, ...
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Darenne commented,
Hi Chad, The closest way to achieve what you want to happen is to create a trigger to add a tag to the ticket if the ticket is created via chat channel then you can use that condition on your exist...