David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Total activity198
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Last activity
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Activity overview
Latest activity by David Gillespie-
David Gillespie commented,
Hi Ronald, Apologies for the delayed response! Here are the answers to your two questions: Yes, you can deactivate this trigger once all the conversions have been completed Thanks for flagging thi...
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David Gillespie commented,
Official comment Hi Ethan Sasak, Just wanted to confirm if this was still an issue and if your Jira integration was no longer working? Thanks, David
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David Gillespie commented,
Official comment Hi Naghash Baghdasaryan, Thank you for submitting this feedback for the Jira integration. I've captured this feature request for the integration and we'll look to bring this in when we next work o...
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David Gillespie commented,
Hi Tamesar Chandra - are the tickets being created via a message action on a message sent from the user? If so, the user's details & the message should be copied into the ticket. Hi Philip Crump - ...
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David Gillespie commented,
Hi Dave Symonds, Yes, we need to use the primary email in Zendesk to pull back the details from Shopify. Hi Rina, Have you turned on the Shopify events and profiles feature? Once this is turned on ...
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David Gillespie commented,
Hi Aksel “Foley” Fjetland, Apologies for the limitation and appreciate your frustration. So I can capture your feedback for future updates to the product, how many subdomains do you need to integra...
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David Gillespie commented,
Hi Jonathan Layton, The integration passes through the data the user has inputted into Outlook and then creates a ticket via API. None of the data it uses to create the ticket is stored or collecte...
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David Gillespie commented,
Hi Francisco Moriera, Yes. The integration must first be invited to any channel in order to work in the channel. Here's the steps you need to take to add it to channels in Slack. Thanks, David
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David Gillespie commented,
Hi DJ Stiner & Support - thanks for reaching out to the team. Unfortunately we are unable to hold on the end-of-life and have already decommissioned the integration. When we have more details about...
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David Gillespie commented,
Hi Lukas Fehling & Emmet Haughian Just wanting to confirm if you are still seeing the same issues. If you are seeing the same error then please contact the team at Softserve, which can be done here...