David Gillespie

Senior Product Manager Zendesk's Strategic Integration

Zendesk Product Manager

Total activity

190
Last activity

September 15, 2022 05:29
Member since

April 14, 2021 00:03
Following

0 users
Followed by

1 user
Votes

4
Subscriptions

92

Activity overview

Latest activity by David Gillespie

David Gillespie created an article, September 15, 2022 05:29
Announcing removal of the Discord integration
1. Zendesk updates
2. Announcements
Announced on Removal September 15, 2022 December 15, 2022 Zendesk is discontinuing the Discord integration on December 15, 2022. This announcement answers the following questions: ...
- David Gillespie
- Edited September 15, 2022 16:40
- 3 followers
- 1 comment
- 0 votes
David Gillespie commented, September 12, 2022 05:22
Hi Amie Brennan, Big thank you for flagging! I've updated the screenshot, should now be fixed.
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- David Gillespie
- Created September 12, 2022 05:22
- 0 votes
David Gillespie created an article, September 12, 2022 02:32
Announcing the new Zoom integration
1. Zendesk updates
2. Announcements
Announced on New integration available EOL of existing integration September 12, 2022 September 12, 2022 November 30, 2022 We’re excited to announce the release of the new Zendesk integrati...
- David Gillespie
- Edited September 12, 2022 05:20
- 2 followers
- 2 comments
- 0 votes
David Gillespie commented, June 14, 2022 11:39
Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...
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- David Gillespie
- Created June 14, 2022 11:39
- 0 votes
David Gillespie created an article, March 30, 2022 18:06
Removal of the legacy Microsoft Teams integration
1. Zendesk updates
2. Announcements
Announced on Removal February 22, 2022 September 1, 2022 This article describes the removal of the legacy Microsoft Teams integration for all Zendesk customers and answers the f...
- David Gillespie
- Edited March 30, 2022 18:14
- 1 follower
- 0 comments
- 0 votes
David Gillespie commented, March 30, 2022 05:25
Hi Kalle Windefalk, We would need to work with Softserve to make this happen, this is not currently on the roadmap for the product. I've added it as a feature request for the integration and would ...
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- David Gillespie
- Created March 30, 2022 05:25
- 0 votes
David Gillespie commented, March 27, 2022 23:19
Official comment
Hi Josef Prandstetter, Thanks for flagging and we appreciate the concerns. These permissions are required for the core functionality of the app to work. Whilst we appreciate that there are a lot o...
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- David Gillespie
- Created March 27, 2022 23:19
- 0 votes
David Gillespie commented, March 24, 2022 11:22
Hi Kalle Windefalk, I've just confirmed with Softserve: The integration is hosted in Microsoft's Azure infrastructure, servers based in the US.
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- David Gillespie
- Created March 24, 2022 11:22
- 0 votes
David Gillespie commented, March 24, 2022 09:58
Hi Nelli Laine, Yes, you should be able to confine Zendesk for Teams to a single channel within Teams. Sorry to hear the contact for with Softserve isn't working. The best way to resolve this is t...
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- David Gillespie
- Created March 24, 2022 09:58
- 0 votes
David Gillespie commented, March 24, 2022 00:16
Hi Kalle Windefalk, Our integration doesn't support the Data Center Location add-on as the product is maintained and supported by a 3rd party (Softserve). I'm confirming at the moment about the loc...
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- David Gillespie
- Created March 24, 2022 00:16
- 0 votes