David Gillespie
Senior Product Manager Zendesk's Strategic Integration
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Total activity184
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Last activity
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Activity overview
Latest activity by David Gillespie-
David Gillespie commented,
Hi Kelsey Davis,Yes, you can do this using the integration too. Light agents are able to submit internal notes and responses on tickets from within Teams.How would the agents be tagged to the ticke...
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David Gillespie created an article,
Removal of the legacy Microsoft Teams integration
Announced on Removal February 22, 2022 September 1, 2022 This article describes the removal of the legacy Microsoft Teams integration for all Zendesk customers and answers the f...
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David Gillespie commented,
Hi Kalle Windefalk, We would need to work with Softserve to make this happen, this is not currently on the roadmap for the product. I've added it as a feature request for the integration and would ...
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David Gillespie commented,
Official comment Hi Josef Prandstetter, Thanks for flagging and we appreciate the concerns. These permissions are required for the core functionality of the app to work. Whilst we appreciate that there are a lot o...
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David Gillespie commented,
Hi Kalle Windefalk, I've just confirmed with Softserve: The integration is hosted in Microsoft's Azure infrastructure, servers based in the US.
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David Gillespie commented,
Hi Nelli Laine, Yes, you should be able to confine Zendesk for Teams to a single channel within Teams. Sorry to hear the contact for with Softserve isn't working. The best way to resolve this is t...
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David Gillespie commented,
Hi Kalle Windefalk, Our integration doesn't support the Data Center Location add-on as the product is maintained and supported by a 3rd party (Softserve). I'm confirming at the moment about the loc...
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David Gillespie commented,
Hi Brandon Bowman, Yes, the new Teams integration is fully available and apologies you've come across this error. Are you able to raise a ticket with the team at Softserve to help resolve this pr...
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David Gillespie commented,
Hi Josh, Thanks for reaching out. There isn't an integration into Workplace at the moment but I've captured your feedback against our integration backlog. Thanks, David
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David Gillespie commented,
Hi Tobias - thanks for flagging. Just saw you've signed up for our customer research so we'll be in contact with you shortly. Hi Eball - yes, agents can work from wherever they choose, in either Te...