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David Hall

Joined Apr 14, 2021

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Last activity Jan 13, 2025

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by David Hall

David Hall commented,

CommentTicket automation and collaboration

Hi Tabish, I'm sorry to hear you are still having trouble with this.  If it helps, we've recently published a new recipe that includes an example procedure (here).  In that procedure, the last step guides auto assist to mark the ticket as solved:

Step 7: Wrap up

  • Thank the user and wrap up the conversation.

 

Try adding something similar to your procedure.

 

If that does not work for you, I'd suggest creating a support ticket so we can take a closer look at your specific account setup, procedures etc.

View comment · Posted Jan 07, 2025 · David Hall

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David Hall commented,

CommentTicket automation and collaboration

Hi Tabish Khan , mark as solved comes out of the box and does not require any configuration.  Auto assist will automatically suggest it when it assesses that the enquiry is resolved.  You can also take more control by including directions in your procedure about how and when the conversation should be marked as solved.

View comment · Posted Dec 30, 2024 · David Hall

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David Hall commented,

CommentTicket automation and collaboration

Hi Ian, thanks for all the questions.  I'll need to gather some answers from a few different PMs and will come back to you shortly.  I'll also create a ticket so we can investigate why the ‘mark as solved’ option isn't working for you.

View comment · Posted Nov 13, 2024 · David Hall

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David Hall commented,

CommentAccounts and billing

Hi Patrick, sorry for the slow reply here!  Currently the intent model is not copied into a sandbox when it is created, nor when syncing products and add-ons.

 

If you haven't resolved this already, we'll need to help you add the intent model to your sandbox.  Please reach out to your Account Executive or to Zendesk support.

View comment · Posted Oct 22, 2024 · David Hall

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David Hall commented,

CommentAccounts and billing

Hi Nicole, thank you for the feedback.  We will take into consideration when we next review our plans.

View comment · Posted Oct 22, 2024 · David Hall

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David Hall commented,

CommentTicket automation and collaboration

Hi Luca, thanks for the question!  I would like to get more details from you about your use case, so we can make some suggestions.  I will reach out via a ticket.

View comment · Posted Oct 21, 2024 · David Hall

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David Hall commented,

Community commentSandbox Deploy Automations - Closed Beta

Hi Jamie, thanks so much for the detailed feedback. We'll take that on board as we continue to improve the deployment experience.

View comment · Posted Jul 02, 2024 · David Hall

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David Hall commented,

CommentExtending Zendesk

Hi Boban Davidovic, these details aren't currently available through AppFlow. 

 

If you don't have many Forms or Groups you could collate the details from Admin Center - when you're viewing a specific Form or Group the ID will be the long number at the end of the page's URL.

 

For lots of Forms and Groups it may be easier to extract this information using our APIs (e.g. Forms API and Groups API).

View comment · Posted Apr 30, 2024 · David Hall

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David Hall commented,

Community commentSandbox Deploy Automations - Closed Beta

Hi Joey, thanks for the feedback.  You are probably on the right track about dynamic content being a blocker, as DC is not currently supported in deployments.  I see you've signed up for a face-to-face session with us, looking forward to digging into this in more detail with you.

View comment · Posted Feb 05, 2024 · David Hall

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David Hall commented,

Community commentSandbox Deploy Automations - Closed Beta

View comment · Posted Oct 16, 2023 · David Hall

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