David Hall
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Last activity
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Activity overview
Latest activity by David Hall-
David Hall commented,
Hi Amanda and Troy. A couple of options you might consider: - If your requirements are fairly simple (e.g. "all new Tickets with the tag "assign_to_sales" should create an Intercom Conversation wi...
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David Hall created an article,
ZIS connections now support more authentication methods
Announced on Rollout on November 29, 2022 November 29, 2022 This announcement includes the following topics: What is changing? Why is Zendesk making this change? What do I need to do? W...
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David Hall commented,
No problem Megumi, thanks for clarifying. We don't have a specific timeframe for adding this feature, but I've captured your feedback and we will use it to help prioritise. In the meantime, you ma...
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David Hall commented,
Hi Megumi, Thanks for reaching out to us, and I'm sorry it's taken us a while to come back to you. Are you still having this problem? If so, let's create a ticket so we can gather some specific de...
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David Hall commented,
Hi Megumi, Thanks for your question. We don't have a GET endpoint for bundles at the moment, but we are certainly considering adding something like this. Could you please share some more details ab...
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David Hall commented,
Hi Dan Ross, for ZIS-based integrations you can use the Succeed and Fail step types to log custom messages into the Integration Log (which is what the Salesforce integration is doing under-the-hood).
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David Hall commented,
Hi Emil, sorry to hear you had some trouble getting started, and thank you for reaching out to let us know. I need to grab a few more details from you, and I'd also love to hear more about the ZIS ...
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David Hall commented,
Hi Shameen Rana - we certainly do intend to add events from other Zendesk products. We are currently investigating events for Sell and for Sunshine Events. I don't have a specific timeline I can s...
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David Hall commented,
Hi CJ Johnson, it sounds like our newly-released Zendesk Integration Services (ZIS) could potentially solve this for you. I've reached out to your account representative so we can discuss your nee...
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David Hall commented,
Hi there, thanks for reaching out to us. Access to the Events Connector is dependent on your subscription, and I've realised we haven't explained that well here. Sorry for any confusion that's cau...