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Debbie

Joined Apr 14, 2021

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Last activity Mar 26, 2024

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Debbie

Debbie commented,

CommentReporting for Talk

Hi Tim,

Thanks for getting in touch. 

With regards to question 1 it is currently not possible to report on the amount of time a call was ringing/ presented to an agent on a specific call leg. If you like, you can create a feature request for this and follow for updates.

Regarding your question number 2, I may need some more clarification regarding this so I will set up a ticket and we can look at this in more detail there.  

View comment · Posted Mar 26, 2024 · Debbie

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Debbie commented,

CommentHow to fix issues with the community forum

Hi Chris/ Daphne,

Thank you for adding your feedback here. I checked with our product team and I can now confirm that this feature is no longer planned for Gather.

 

View comment · Posted Jan 24, 2024 · Debbie

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Debbie commented,

CommentTicket customization

Hi Johannes Garske I can confirm that it is expected behavior for the bottom bar that contains the macros and ticket submission button to span the entire width of the workspace when your account is on Agent Workspace. In terms of Layout Builder, the customizable area of the ticket page does not include macros or the ticket submission button at the moment. 

View comment · Posted Jan 15, 2024 · Debbie

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Debbie commented,

CommentTicket customization

Thanks again Thomas Lang for providing your feedback here on this post. After investigation of your reported issue regarding inconsistent resizing of fields, I just wanted to confirm that we have released a fix that should now resolve this behaviour going forward. If the issue happens to be encountered again, please do let us know and we can take another look into that.

 

View comment · Posted Jan 15, 2024 · Debbie

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Debbie commented,

CommentTicket customization

Hi Johannes,

Thank you for providing this feedback. In order to understand more about the issue that you are experiencing, I am going to open a ticket on your behalf and I will reach out to you there so we can discuss this further.

View comment · Posted Jan 12, 2024 · Debbie

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Debbie commented,

CommentTicket customization

Hi Thomas,

Thanks for providing this feedback. I would like to understand more about the issue that you are encountering, so I will open a ticket on your behalf and I will reach out to you there so we can discuss it further.

View comment · Posted Jan 11, 2024 · Debbie

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Debbie commented,

Community comment Feedback - Ticketing system (Support)

Hi,

No problem. Custom colored workspace options are not available in Zendesk at this time. Please do follow this article and our announcements page for possible updates about this feature in the future.

Thanks again for posting your feedback. 

View comment · Posted Nov 14, 2023 · Debbie

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Debbie commented,

Community comment Feedback - Ticketing system (Support)

Hi,

Thank you for your feedback. This feature is not available in Zendesk at present, you could consider  Contextual Workspaces and Layout Builder which is in EAP at present as options for differentiating brands.

 

View comment · Posted Nov 14, 2023 · Debbie

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Debbie commented,

Community comment Q&A - Talk and text

Hi Clinton,

Sorry to hear that you are having issues. I will now open a ticket on your behalf in order to troubleshoot the issues that you are having and we can continue the conversation there. 

View comment · Posted Oct 30, 2023 · Debbie

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Debbie commented,

Community comment Q&A - Help center and community

Hi Rebeca,

Generally speaking, we do not control the preview generation behaviour when sharing links on social media platforms, however I will create a ticket on your behalf to see if I can gather any other information on this and reach out to you so we can continue the discussion. 

View comment · Posted Oct 26, 2023 · Debbie

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