Destiny
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Total activity48
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Last activity
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Activity overview
Latest activity by Destiny-
Destiny created an article,
Why are my macros not sorting alphabetically?
Question I've deactivated the macro setting Manual ordering in Admin Center. Why are my macros still not sorting alphabetically? Answer When the Manual ordering macro setting is deactivated, it sor...
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Destiny created an article,
Service Incident - December 16th, 2020 - Side Conversations errors
SUMMARY On December 15, 2020 from 23:50 UTC to December 16, 2020 00:38 UTC, Zendesk Support customers using Side Conversations experienced an error preventing submission of Side Conversation messag...
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Destiny commented,
Hi Chin! Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Ch...
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Destiny commented,
Hi Kyle, Thank you for reaching out to Zendesk Community~! The strings on that script should be replaced with your Account key which can be found on your Chat dashboard. You may refer to this link...
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Destiny commented,
Hi Jordan, The proactive greeting is still not present on our supported features for the Agent workspace therefore I don't have any workaround to share at this time. But, I have forwarded your com...
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Destiny commented,
Hi Jordan, Thank you for reaching out to Zendesk Community! Could you tell us more about your use case and what specific trigger conditions are you looking for/wanting to add to Zendesk Messaging?