Destiny
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Total activity57
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Last activity
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Activity overview
Latest activity by Destiny-
Destiny commented,
Hello Santhosh,As of the moment, Zendesk Talk does not directly support SIP (Session Initiation Protocol), which makes call transfer to an external system more challenging. If you're using a voice ...
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Destiny commented,
Hello Fabio,Yes, you can get the info from any of the bot answer flows. Just follow the steps below: Go to Admin Center >> Bots and automation >> Bots >> Manage bots Click on your bot Go to Answer...
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Destiny commented,
Hi Heather, Yes, your understanding of these permissions is correct. Here's a summary based on your description: View only: This will give agents view access to all end-user profiles, but they ca...
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Destiny commented,
Hello Amanda,It looks like you have opened a support ticket with us and it is now being handled by my colleague. We will continue to provide updates on your ticket as we learn more. Thank you for y...
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Destiny commented,
Hi Mark, You can refer to this article about the Customer Experience with CSAT on the Messaging channel - About CSAT ratings in messaging. We also have this page that shares more details on when th...
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Destiny commented,
Hi Jessica,Zendesk Talk does indeed allow for direct agent dialing, which would permit end users to connect directly with a specific agent they've previously interacted with. However, this generall...
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Destiny created an article,
Why are my macros not sorting alphabetically?
Question I've deactivated the macro setting Manual ordering in Admin Center. Why are my macros still not sorting alphabetically? Answer When the Manual ordering macro setting is deactivated, it sor...
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Destiny created an article,
Service Incident - December 16th, 2020 - Side Conversations errors
SUMMARY On December 15, 2020 from 23:50 UTC to December 16, 2020 00:38 UTC, Zendesk Support customers using Side Conversations experienced an error preventing submission of Side Conversation messag...
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Destiny commented,
Hi Chin! Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Ch...
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Destiny commented,
Hi Kyle, Thank you for reaching out to Zendesk Community~! The strings on that script should be replaced with your Account key which can be found on your Chat dashboard. You may refer to this link...