Destiny

1. Chat
2. ...
3. General questions about live chat
4. How can I retrieve the chat ID from the History tab?

Hi Chin! Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Ch...

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• Destiny
• Created May 18, 2021 05:25
• 0 votes

1. Chat
2. ...
3. Best practices and recipes
4. Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)

Hi Kyle, Thank you for reaching out to Zendesk Community~! The strings on that script should be replaced with your Account key which can be found on your Chat dashboard. You may refer to this link...

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• Destiny
• Created May 12, 2021 03:22
• 1 vote

1. Messaging
2. ...
3. Zendesk messaging
4. About messaging triggers in the Chat dashboard

Hi Jordan, The proactive greeting is still not present on our supported features for the Agent workspace therefore I don't have any workaround to share at this time. But, I have forwarded your com...

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• Destiny
• Created April 23, 2021 05:35
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. About messaging triggers in the Chat dashboard

Hi Jordan, Thank you for reaching out to Zendesk Community! Could you tell us more about your use case and what specific trigger conditions are you looking for/wanting to add to Zendesk Messaging?

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• Destiny
• Created April 14, 2021 06:02
• 1 vote