Destiny
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Votes on activity by Destiny-
Hi Heather, Yes, your understanding of these permissions is correct. Here's a summary based on your description: View only: This will give agents view access to all end-user profiles, but they ca...
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Hi Jessica,Zendesk Talk does indeed allow for direct agent dialing, which would permit end users to connect directly with a specific agent they've previously interacted with. However, this generall...
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Hi Kyle, Thank you for reaching out to Zendesk Community~! The strings on that script should be replaced with your Account key which can be found on your Chat dashboard. You may refer to this link...
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Hi Jordan, Thank you for reaching out to Zendesk Community! Could you tell us more about your use case and what specific trigger conditions are you looking for/wanting to add to Zendesk Messaging?
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Hello Santhosh,As of the moment, Zendesk Talk does not directly support SIP (Session Initiation Protocol), which makes call transfer to an external system more challenging. If you're using a voice ...
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Hello Fabio,Yes, you can get the info from any of the bot answer flows. Just follow the steps below: Go to Admin Center >> Bots and automation >> Bots >> Manage bots Click on your bot Go to Answer...
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Hello Amanda,It looks like you have opened a support ticket with us and it is now being handled by my colleague. We will continue to provide updates on your ticket as we learn more. Thank you for y...
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Hi Mark, You can refer to this article about the Customer Experience with CSAT on the Messaging channel - About CSAT ratings in messaging. We also have this page that shares more details on when th...
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Hi Chin! Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Ch...
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Hi Jordan, The proactive greeting is still not present on our supported features for the Agent workspace therefore I don't have any workaround to share at this time. But, I have forwarded your com...