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Devan - Community Manager

Zendesk Community Manager
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Activity overview

Latest activity by Devan - Community Manager
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    Devan - Community Manager created an article,

    Acting with a unified customer view on Zendesk

    The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range...

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    Devan - Community Manager created an article,

    Preparing for a seamless upgrade to Agent Workspace Community Event

    Recently the community hosted a panel of Zendesk Customers & developers who shared their experiences with upgrading to Agent Workspace. We dug into some of the tips and tricks they’ve used for a se...

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    Devan - Community Manager created an article,

    Managing your operations with Routing and Live Reporting

    The Zendesk Community took a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. Joined by our panel of experts who shared an overview of the benefits of these new ...

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    Devan - Community Manager created an article,

    Zendesk Explore Q&A Community Event

    Recently the community had a live Q&A on all things Zendesk Explore! We were joined by experts from the Zendesk Product team who answered as they answer questions submitted by customers. Here is a ...

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    Devan - Community Manager commented,

    Hello Kalle Windefalk, Apologies for those broken links. They should all be in working order, and you can find our past community events in our Past Community Event Playlist.

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    Devan - Community Manager created an article,

    How Zendesk Does Knowledge Management Vol 3. The Solve & Evolve Loop

    Recently the Community hosted a virtual event where we took a look into the way we do Knowledge Management here at Zendesk. Our experts from our Self Service Team showcased their best practices aro...

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    Devan - Community Manager commented,

    Hello Amie, You can find that list here in the following help center article! This is also listed in the resources section of our shared slide deck. Evaluating your account for migration from live ...

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    Devan - Community Manager created an article,

    Preparing for the Holiday Season Community Event Summary

    Recently the Community hosted a virtual event aimed at helping you prepare your retail business for the busiest season of the year. We sit down with members of our Customer Success and product tea...

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    Devan - Community Manager created an article,

    Making the move to Messaging Post Event Summary

    The community recently hosted an event covering the process of shifting to Messaging. Here we reviewed the differences between live Chat and Messaging, highlighted the strengths Messaging ha...

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    Devan - Community Manager created an article,

    Search Functionality PM Roundtable

    This Thursday, August 18th at 11 AM CST, we’ll be joined by members of the Zendesk Product Team for a special discussion on the current and future state of Search — and we’d like to hear from you! ...