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Devan - Community Manager

Zendesk Community Manager
  • Total activity
    989
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Activity overview

Latest activity by Devan - Community Manager
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    Devan - Community Manager created an article,

    Zendesk Agent Team Best Practices Summary

    On June 10th, the Community hosted an event on how Zendesk runs our global agent team. We were joined by Kat Hurley from our Advocacy team, who answered questions and showcased the best methods of...

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    Devan - Community Manager created an article,

    What's New With Zendesk Sell Event Sumary

    On June 24th, the Community hosted an event on the newer features in Zendesk Sell. We were joined by Josh Bean from our product marketing team, who discussed new updates to roles and permissions t...

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    Devan - Community Manager created an article,

    Zendesk Best Practices for KCS (Knowledge Centered Service) in Guide Q&A

    Last week we hosted our Best Practices on KCS (Knowledge-Centered Support) in Guide where many of our attendees asked some great questions. You can view our recording here and learn about other up...

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    Devan - Community Manager created an article,

    How to create a Zendesk Help Center account

    Welcome to the Zendesk Help Center! You may be investigating Zendesk, evaluating its features in a trial, or a seasoned Administrator. No matter your familiarity with Zendesk products, you'll need ...

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    Devan - Community Manager created an article,

    Workflow Simplification with Support Triggers & Automation Q&A

    On October 14th, at 11:00 am CDT, the Zendesk Community will be hosting a live Q&A session covering workflow simplification via Support triggers & automation. Our experts will include members from...

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    Devan - Community Manager created an article,

    Zendesk Community Q&A on Messaging summary

    Last week we hosted a live Q&A on Zendesk Messaging where we answered questions from the community and explained some items on the product roadmap. You can view our recording here and learn about ...

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    Devan - Community Manager created an article,

    Zendesk Community Weekly Digest - March 25, 2021

    WelcomeHope you're having a great week! We've got tips to help you export incident tickets and optimize your macros, some great questions from your fellow users that you might be able to answer,...

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    Devan - Community Manager created an article,

    Zendesk Community Weekly Digest - June 3, 2021

    WelcomeHi Zendesk Community, Zendesk has some big news this week if your business uses Instagram Business – we've begun rolling out access to Instagram Direct, allowing you to respond to DMs fro...

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    Devan - Community Manager created an article,

    How do I prevent email notifications from being sent out on SMS tickets?

    Question How do I prevent email notifications from being sent out on SMS tickets? Answer  By default, the user receives both a text message and an email notification with each new response from an ...

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    Devan - Community Manager created an article,

    Upcoming Community Live Events

    The Community has several live events taking place this year on various Zendesk topics! From live Q&As to Knowledge shares on different areas of our product, we offer opportunities to learn with ot...