Devan - Community Manager
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Recent activity by Devan - Community Manager-
How Zendesk Does Knowledge Management Vol 3. The Solve & Evolve Loop
Recently the Community hosted a virtual event where we took a look into the way we do Knowledge Management here at Zendesk. Our experts from our Self Service Team showcased their best practices aro...
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Preparing for the Holiday Season Community Event Summary
Recently the Community hosted a virtual event aimed at helping you prepare your retail business for the busiest season of the year. We sit down with members of our Customer Success and product tea...
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Making the move to Messaging Post Event Summary
The community recently hosted an event covering the process of shifting to Messaging. Here we reviewed the differences between live Chat and Messaging, highlighted the strengths Messaging ha...
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Search Functionality PM Roundtable
This Thursday, August 18th at 11 AM CST, we’ll be joined by members of the Zendesk Product Team for a special discussion on the current and future state of Search — and we’d like to hear from you! ...
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Community Event: Deep Dive on Zendesk Platform
In our final Relate follow-up series, we sat down with members of the Zendesk Platform team, who shared recent product updates, showcased lookup relationship fields, conversational data orc...
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Community Event: Best Practices on Maintaining your Agent Workforce
Recently the Zendesk Community showcased our best practices on how to manage & maintain your agent workforce. This is part two in our series, hosted by Cat Hurley, Director of Customer Advocacy, wh...
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Post Relate Community Event: Deep Dive on Sell Advanced Analytics
In our third post Relate event, the Community team hosted a deep dive into what’s new with Sell Advanced Analytics. We sat down with our developers, where they how to leverage data through Explore ...
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Post Relate Community Event: Deep Dive on Agent Workspace
In our second post Relate event, the Community team hosted a deep dive into what’s new with Zendesk Agent Workspace. We sat down with our developers, where they highlighted omnichannel routing, liv...
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Post Relate Community Event: Deep Dive on Messaging
In our first post Relate event, the Community team hosted a deep dive into what’s new with Zendesk Messaging. We sat down with Paul Lalonde and members of the Messaging team, where they highlighte...
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Community Event: Use Zendesk like a pro! Top tips from the Community Moderators!
On April 14th, our expert Zendesk Community Moderators presented their best tips for making the most out of the Zendesk Suite. Each team member shared demo tutorials of their favorite best practic...