Diogo Maciel

Zendesk Customer Care

Total activity

139
Last activity

September 23, 2022 02:18
Member since

April 16, 2021 07:00
Following

0 users
Followed by

1 user
Votes

2
Subscriptions

73

Activity overview

Latest activity by Diogo Maciel

Diogo Maciel commented, September 23, 2022 02:18
Olá Luís! Poderia por favor entrar em contato através do link "Obter ajuda" em sua conta? Como se trata de uma questão de faturamento e cobrança, não podemos atende-lo através da Comunidade, já que...
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- Diogo Maciel
- Created September 23, 2022 02:18
- 0 votes
Diogo Maciel created an article, September 20, 2022 03:27
Service Incident - September 20, 2022 - Support | Pods 15 & 25 - East Asian character comment distortion
1. Zendesk updates
2. Service notifications
SUMMARY On September 19, 2022 from 16:32 UTC to September 20, 2022 03:28 UTC, Zendesk Support customers on Pods 15 and 25, experienced inbound tickets coming from Outlook or Hotmail with East Asian...
- Diogo Maciel
- Edited October 05, 2022 07:16
- 4 followers
- 1 comment
- 0 votes
Diogo Maciel commented, September 08, 2022 05:56
Olá Ramon!Sem ver o ticket em que não funcionou não é possível dizer com certeza, mas me parece que as duas condições deveriam estar em TODAS as seguintes condições, ou o gatilho pode disparar se q...
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- Diogo Maciel
- Created September 08, 2022 05:56
- 0 votes
Diogo Maciel commented, July 25, 2022 04:35
Hi Gavin! No there are currently no notifications that can be sent when a ticket is suspended. I encourage you to create a new post in the General Product Feedback topic in our community to engage...
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- Diogo Maciel
- Created July 25, 2022 04:35
- 0 votes
Diogo Maciel commented, July 11, 2022 20:00
Hi Louis.I understand. I am sorry the interface doesn't cover this need at the moment. Feel free to reach out to us if you have any other questions or issues!
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- Diogo Maciel
- Created July 11, 2022 20:00
- 0 votes
Diogo Maciel commented, July 11, 2022 03:08
Hi Louis!unfortunately the app cannot track time on the bulk update screen, as the app need to be open to track the events, and the app can only be open in the regular ticket screenI encourage you ...
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- Diogo Maciel
- Created July 11, 2022 03:08
- 0 votes
Diogo Maciel commented, July 11, 2022 02:01
Hi Krizzia!If "request category" is a field in your account, you may check the article below to ascertain how that field is entered in Explore and how it can be used in your reportshttps://support....
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- Diogo Maciel
- Created July 11, 2022 02:01
- 0 votes
Diogo Maciel commented, July 03, 2022 22:18
Olá Natali! Infelizmente no momento a unica maneira de acessar esses registros é realmente através da API. Se você acha que essa função deveria ser implementada e quiser ganhar mais visibilidade p...
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- Diogo Maciel
- Created July 03, 2022 22:18
- 0 votes
Diogo Maciel commented, April 21, 2022 00:28
Olá Leia!Nesse caso seria interessante se pudessemos verificar a conta e confirmar algumas informações. Você pode entrar em contato com o nosso suporte por chat diretamente para que possamos lhe at...
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- Diogo Maciel
- Created April 21, 2022 00:28
- 0 votes
Diogo Maciel commented, April 19, 2022 07:27
Hi Paige! For us to figure out what could be happening we would have to look into the account and ask some more account specific information. You can start a direct chat with our support team follo...
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- Diogo Maciel
- Created April 19, 2022 07:27
- 0 votes