Diogo Maciel

Zendesk Customer Care

Total activity

128
Last activity

April 21, 2022 00:28
Member since

April 16, 2021 07:00
Following

0 users
Followed by

1 user
Votes

1
Subscriptions

70

Activity overview

Latest activity by Diogo Maciel

Diogo Maciel commented, April 21, 2022 00:28
Olá Leia!Nesse caso seria interessante se pudessemos verificar a conta e confirmar algumas informações. Você pode entrar em contato com o nosso suporte por chat diretamente para que possamos lhe at...
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- Diogo Maciel
- Created April 21, 2022 00:28
- 0 votes
Diogo Maciel commented, April 19, 2022 07:27
Hi Paige! For us to figure out what could be happening we would have to look into the account and ask some more account specific information. You can start a direct chat with our support team follo...
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- Diogo Maciel
- Created April 19, 2022 07:27
- 0 votes
Diogo Maciel commented, April 19, 2022 07:13
Hi Matthew!The way we support this type of setup is through host mapping, which requires a few other steps in addition to set the DNS. You can find more information in the article belowhttps://supp...
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- Diogo Maciel
- Created April 19, 2022 07:13
- 0 votes
Diogo Maciel commented, April 15, 2022 01:09
Olá! Que bom que pode achar uma solução! Qualquer problema ou dúvida, entre em contato conosco através do suporte. https://support.zendesk.com/hc/pt-br/articles/4408843597850-Contatar-o-suporte-ao-...
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- Diogo Maciel
- Created April 15, 2022 01:09
- 0 votes
Diogo Maciel commented, April 06, 2022 02:58
Hi Adam! On the widget unfortunately you can only add custom fields aside from the defined default ones. This could still achieve your goal, as you can create a custom "Priority" field that changes...
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- Diogo Maciel
- Created April 06, 2022 02:58
- 0 votes
Diogo Maciel commented, April 06, 2022 02:06
Hi DelphineAny trigger that checks for a word in the ticket will do. Your agent can then add that word as a ticket comment so the trigger will perform the action you choose. Something like:
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- Diogo Maciel
- Created April 06, 2022 02:06
- 0 votes
Diogo Maciel commented, April 06, 2022 01:35
Olá! Infelizmente conjunto de dados atual fornece apenas os votos líquidos (média de votos positivos e negativos) e calculá-los separadamente ainda não é possível. Você pode buscar os votos positiv...
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- Diogo Maciel
- Created April 06, 2022 01:35
- 1 vote
Diogo Maciel commented, April 05, 2022 07:53
Olá Deise! Para este caso precisaríamos verificar as configurações em sua conta. Você pode entrar em contato conosco diretamente através da sua conta. Para mais detalhes por favor visite o artigo a...
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- Diogo Maciel
- Created April 05, 2022 07:53
- 0 votes
Diogo Maciel commented, March 30, 2022 04:37
Hi Syd! At the moment unfortunately this functionality is not yet available. I understand this is a request that would improve the experience for many clients and marked this as a product feedback,...
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- Diogo Maciel
- Created March 30, 2022 04:37
- 0 votes
Diogo Maciel commented, March 30, 2022 01:00
Hi Chad! Yes this is correct, you can test it to your subdomain. More details in the article belowhttps://support.zendesk.com/hc/en-us/articles/4416585561882-How-can-I-generate-a-traceroute-for-tro...
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- Diogo Maciel
- Created March 30, 2022 01:00
- 0 votes