Diogo Maciel
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Total activity92
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Last activity
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Activity overview
Latest activity by Diogo Maciel-
Diogo Maciel commented,
Olá RogerInfelizmente, não há uma maneira de fazer isso dentro da interface do usuário nativa e, procurando em nossa comunidade por dicas de usuários que poderiam ter feito isso, não tive muita sor...
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Diogo Maciel commented,
Hi Manish! I am Diogo from Zendesk Support. About the emoji button on the Chat widget or option for the end-users to add emojis, I'm afraid there isn't currently a way to add an emoji option/toolb...
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Diogo Maciel commented,
Hi Nikki! There are no plans for requiring customers to migrate in the short term. You will be able to continue in the current interface for the foreseeable future. Feel free to reach out to us if ...
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Diogo Maciel commented,
Hi Nikki! If your only channel is email and the new interface is not a big productivity gain for you, I would advise you to stay in the current interface. The main advantage of Agent Workspace is t...
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Diogo Maciel commented,
Olá SUPORTE, Muito obrigado por contatar o suporte Zendesk! Meu nome é Diogo e eu estarei te ajudando hoje. A seção "Minhas atividades" na área logada do cliente está disponível a partir do plano G...
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Diogo Maciel created an article,
Service Incident - December 3rd, 2021 - Pod 19 Performance issues
SUMMARY On December 3rd, 2021 from 01:25 AM UTC to 05:24 AM UTC, Support customers on Pod 19 experienced system slowness, inaccessibility of pages like Views or the error ‘Your request experienced ...
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Diogo Maciel commented,
Hi Jose!Ah I see, thank you for clarifying. Yes, unfortunately placeholders will only display the value of the field and not the associated tag. The tag present in dropdown fields' values serve mai...
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Diogo Maciel commented,
Hi Jose! I am sorry, but I am not clear what you mean differentiating "internal label value" and "display value". Could you try contacting us in support via the instructions below so we can have a ...
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Diogo Maciel commented,
Hi Arkadiusz! I have just tested this in my test account and with a text field in a macro and it worked using Agent Workspace. For us to investigate further it would be better to serve you via mess...
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Diogo Maciel commented,
Hi Arkadiusz! Unfortunately text fields don't work on macros. For macros, dropdown fields are the preferred option. I encourage you to create a new post in the General Product Feedback topic in our...