Diogo Maciel
Zendesk Customer Care
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Total activity138
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Articles
Recent activity by Diogo Maciel-
Service Incident - September 20, 2022 - Support | Pods 15 & 25 - East Asian character comment distortion
SUMMARY On September 19, 2022 from 16:32 UTC to September 20, 2022 03:28 UTC, Zendesk Support customers on Pods 15 and 25, experienced inbound tickets coming from Outlook or Hotmail with East Asian...
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Service Incident - December 3rd, 2021 - Pod 19 Performance issues
SUMMARY On December 3rd, 2021 from 01:25 AM UTC to 05:24 AM UTC, Support customers on Pod 19 experienced system slowness, inaccessibility of pages like Views or the error ‘Your request experienced ...
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Service Incident - July 31st, 2021 - DNS issues across multiple products
SUMMARY On July 31, 2021 from 00:54 UTC to 2:41 UTC, customers on Pods 13 and 20 who had hostmapping configured experienced DNS errors trying to access multiple products. Timeline 06:38 UTC | 23:...