Don Moser
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Total activity156
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes18
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Activity overview
Latest activity by Don Moser-
Don Moser created an article,
How can I automatically set a tag on incoming tickets?
Question I want to automatically add a tag or set a ticket field to all tickets that come in from a specific channel or email address. How do I automatically set a tag to all these emails? Answer Y...
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Don Moser created an article,
Why is my "First reply time" higher than "First resolution time" in my Explore report?
Question In my Explore report or dashboard, I am using the metrics First reply time and First resolution time. The First reply time is higher than the First resolution time. What causes the agent r...
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Don Moser created an article,
What does archiving mean in Sell and Support? [Video]
Question What is the difference between archiving a ticket in Support and archiving an email in Sell? When I see the word archived on one of my Sell emails what does this mean? Answer Archiving is ...
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Don Moser created an article,
Is it possible to transfer my Support account ownership to a Sell-only user?
Question I own both a Support account and a Sell account. Can I transfer the ownership of my Support account to one of my Sell users? Answer You can only transfer the ownership for a Support accoun...
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Don Moser created an article,
Can I perform a bulk opt-out action from my Leads page?
Question I have several leads that have requested to opt-out of email communication. Is there a way to opt-out all of these leads in a bulk action to prevent sending emails to them? Answer There is...
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Don Moser created an article,
Can I notify my team when a new lead is created?
Question I would like to have an email automation system for when a lead is created in Zendesk Sell. How can I set up notifications for my users when a new lead is created? Answer There are several...
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Don Moser created an article,
Can I export a list of email addresses from the Contacts or Leads page in Sell?
Question How do I export a list of the email addresses associated with my contacts or leads in Zendesk Sell? Answer You can create a smart list to collect the relevant contacts or leads and add Ema...
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Don Moser created an article,
Can I integrate Sell with DocuSign or another third-party software?
Question I want to integrate a third-party software such as DocuSign with Zendesk Sell. What are my options if I want to connect a third-party application or trigger an external update from Sell us...
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Don Moser created an article,
Can I use "clicks in latest email" to filter communication from other Users?
Question I want to sort email communication activity across all users by the time a lead or contact viewed or clicked into an email sent from a sales representative in Zendesk Sell. What are my opt...
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Don Moser created an article,
My Sell email integration is sending duplicate emails
Issue symptoms I connected my email account to Zendesk Sell. When I send an email from my account it appears as a duplicate event with the same timestamp under a deal or contact and the recipient r...