Don Moser
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Total activity186
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Last activity
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Member since
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Followed by3 users
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Activity overview
Latest activity by Don Moser-
Don Moser created an article,
How do I add live chat or messaging into my custom mobile app?
Question I have a custom mobile app that I want to connect to Zendesk Chat. How do I integrate the live chat or messaging function into the mobile app? Answer To integrate live chat or messaging in...
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Don Moser created an article,
Am I using live chat or messaging?
Question Am I using live chat or messaging? How do I find my Chat plan and settings? Answer Depending on your setup and if you're using live chat or messaging, your widget and settings will be in d...
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Don Moser created an article,
Zendesk widget keeps popping up
Issue symptoms The widget to contact the Zendesk team keeps appearing on each page with a notification as seen below, or expanded as a chat window at the bottom of the page. Each time when you relo...
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Don Moser created an article,
Why can't I remove the phone number from a user profile?
Question I want to delete a phone number from a customer profile or account in Support, but the option is grayed out. How do I remove the email or phone number? Answer If a phone number is the prim...
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Don Moser created an article,
How do I set up call routing with third party software?
Question How do I set up call routing with third-party software? Answer To set up Talk with third-party software, you will need to use Talk Partner edition and connect the integration with custom c...
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Don Moser created an article,
How do I report on IVR usage?
Question I want to report on which keypresses were made in the IVR. What are my options for reporting on the IVR paths that customers take? Can I add this information directly to a Talk ticket for ...
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Don Moser created an article,
How do I set up an IVR?
Question How do I set up an IVR or phone tree in Zendesk Talk to allow customers to route themselves with number selections or key presses? Answer This article covers the following sections: Prere...
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Don Moser created an article,
How do I set up call routing in Talk?
Question How do I set up the routing for customers that call my Talk phone number? Answer Once you have added a phone number within Talk, you can set up the routing for that number within Admin Cen...
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Don Moser created an article,
How can I automatically set a tag on incoming tickets?
Question I want to automatically add a tag or set a ticket field to all tickets that come in from a specific channel or email address. How do I automatically set a tag to all these emails? Answer Y...
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Don Moser created an article,
Why is my "First reply time" higher than "First resolution time" in my Explore report?
Question In my Explore report or dashboard, I am using the metrics First reply time and First resolution time. The First reply time is higher than the First resolution time. What causes the agent r...