Don Moser
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Total activity212
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Last activity
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Member since
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Followed by4 users
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Activity overview
Latest activity by Don Moser-
Don Moser created an article,
How do I pull a report of the last 30 days of tickets?
Question I want to pull a report of all tickets in the last 30 days. What are my options? Answer There are a few options to pull a list of tickets from the last 30 days in your account, which depen...
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Don Moser created an article,
Why don't I see macro suggestions?
Issue symptoms You have the Zendesk AI add-on which includes macro suggestions No macro suggestions appear Resolution steps There are several reasons why suggested macros may not appear. See belo...
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Don Moser created an article,
Can I build a report on the CCs of a ticket?
Question I want to build a report of the CCs of tickets. What are my options? Answer There is no native metric for CCs in Explore reporting, but there are several ways that you can access informati...
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Don Moser created an article,
Explore recipe: Reporting on the number of reopened tickets per day
What's my plan? In this recipe, you'll learn how to create a report that shows the number of tickets that were reopened in your account per day. This article contains the following topics: What ...
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Don Moser created an article,
Can I report on the duration of a ticket field using business hours?
Question I want to report on how long a ticket sits in a specific ticket status within a group of agents. Can I report on the duration of a ticket status or other ticket field within a specific gro...
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Don Moser created an article,
How can I report on tickets with a custom ticket status?
Question I have custom ticket statuses enabled in my account. What are my options to report on tickets with a custom ticket status? Answer Custom ticket statuses have limited pre-built metrics avai...
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Don Moser created an article,
How do I exclude tickets with a specific tag from reports?
Question How do I exclude tickets with a specific tag from reports? Answer Filters cannot exclude tags in Explore reports. To exclude tickets with a specific tag, create a custom metric or attribut...
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Don Moser created an article,
Why are phone calls not routing to agents?
Issue symptoms Talk phone calls are not routing correctly to agents. Some examples of call behavior include: Agents are available, but the message No support agents are currently available plays. ...
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Don Moser created an article,
How do I enable or disable live chat or messaging in my Zendesk account?
Question How do I turn live chat or messaging on or off? Answer Live chat and messaging settings are in different locations. If you are not sure which product you are using, see the articles: Am I...
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Don Moser created an article,
How do I add live chat or messaging into my custom mobile app?
Question I have a custom mobile app that I want to connect to Zendesk Chat. How do I integrate the live chat or messaging function into the mobile app? Answer To integrate live chat or messaging in...