Dwight Bussman
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Total activity327
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Last activity
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Hi Todd Eldridge - here are the instructions to contact our support team if you need help with something. In order to prevent that support address from getting CC'd, you'll want to be sure you've s...
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Dwight Bussman commented,
HeyO Reuven Shelef I see you've already got a ticket open with our support team on this issue. I'll see that someone reaches out to you within that ticket shortly.
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Dwight Bussman commented,
heyO Sophie Williams Good question! I wasn't sure so I did some testing in my test accounts and the short answer is "it's complicated" or perhaps "we should revisit this". Here's what I'm seeing:Wi...
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Dwight Bussman commented,
heyO Sophie Williams The ticket-view currently allows filtering by status, priority, and type but does not allow for filtering based on tag. If that's a feature that's important to you, I recommend...
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Dwight Bussman created an article,
What does the cause of suspension message “Received from support address” mean?
Question Why are my tickets being suspended with the Cause of suspension listed as Received from support address? Answer One of the causes for an email to be suspended is that the email was receiv...
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Dwight Bussman commented,
HeyO Yoram, I'd be happy to flag this article for checking by our documentation team, but I'd like to be sure we tackle the known issues as soon as possible. Was there a specific menu item that's c...
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Dwight Bussman commented,
heyO Ahra Jo Similar to the Audit Logs API, the Audit Logs within Admin Center should be for the life of the account. As mentioned in the article above " It saves a record of these changes indefin...
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Dwight Bussman commented,
heyO Andriana GFor security reasons, merge is restricted to end-users. In the article above you'll see "Administrator and agent user accounts cannot be merged." As such, you'd need to make those us...
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Dwight Bussman commented,
I believe Person Accounts can be synced into Organizations in Zendesk (similar to standard Accounts), but would recommend testing this to confirm that it works as you'd expect.
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Dwight Bussman commented,
ah - good catch on that typo - fixing that now!