Dwight Bussman
-
Total activity380
-
Last activity
-
Member since
-
Following0 users
-
Followed by5 users
-
Votes77
-
Subscriptions121
Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
https://support.zendesk.com/hc/en-us/articles/4709510153370-What-does-the-cause-of-suspension-message-Received-from-support-address-mean- addresses this as well....
-
Dwight Bussman commented,
HeyO Lauren Giblin - I suspect that might depend on which field is used to relate those opportunities to Contacts. It's also possible to look up the Opportunity object directly (depending on which ...
-
Dwight Bussman commented,
If you want to see the Ticket View on those other objects' pages, you'll need to add it to those separately. One small request for the future: please feel free to contact support with questions li...
-
Dwight Bussman commented,
No need to add both; they do the same thing. The Lightning component is more flexible as it will dynamically resize whereas the Visualforce page has a preset height regardless of its contents. I'm ...
-
Dwight Bussman commented,
If you click on the name of that Account Record Page, I would expect there to be an Edit button at the top. If that option doesn't exist, then my only other thought is that there's some kind of lo...
-
Dwight Bussman commented,
Hmmm.... that seems odd to me. Maybe check with your other System Admins to see if they see that option on their accounts? I'm puzzled by that. Another way to get there is by going to Setup > Objec...
-
Dwight Bussman commented,
HeyO Vishaal Amin - I recommend talking to your SFDC Admin about that..... your user may not have sufficient permission to modify those pages.
-
Dwight Bussman commented,
One small security-related caveat on this flow - you may want to make sure that the organization to which both agents/end-users belong is set such that users only have access to view their own tick...
-
Dwight Bussman commented,
HeyO Dan - happy to speak to those questions as best I can here:What happens if the Contact has relations to multiple accounts?The relationship that matters is the main account/contact relationship...
-
Dwight Bussman commented,
Dan R. - the 15-minute caching time is the shortest setting option we allow. One workaround might be to look up the Account information through the Contact record as shown here:if the user can be m...