Dwight Bussman
-
Total activity255
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes67
-
Subscriptions109
Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
I'm not positive what you mean by the term "Project" as this doesn't appear to be a standard SFDC object that I can see. The data sync portion of our integration deals with these standard objects...
-
Dwight Bussman created an article,
How do I know when a Salesforce update syncs to Zendesk?
Question How can I track when an update in Salesforce attempts to sync an Account, Contact, or Lead record to Zendesk? Answer Zendesk's sync process relies on the Salesforce Streaming API, specifi...
-
Dwight Bussman created an article,
How can I check my Streaming API limits and usage?
Question The Salesforce integration relies on the Streaming API. If the daily limits of the streaming API are exceeded, Salesforce returns a rate-limit error to our integration. In this case, our i...
-
Dwight Bussman created an article,
Error: Your sync has been disabled due to an error
Issue symptoms In the Salesforce integration, Data Sync was connected and working. But when I checked the settings in Admin Center, it displays this error message: Your sync has been disabled due t...
-
Dwight Bussman created an article,
Zendesk for Salesforce integration - Required profile permissions
Question I want to set up the Zendesk for Salesforce integration, but I'm not able to use the default System Administrator profile. What permissions are required to link these successfully? Answer ...
-
Dwight Bussman created an article,
How do I sync many Accounts, Contact or Leads at once with the Salesforce integration?
Question The legacy Salesforce integration included a sync-many function. How can I do something similar using the new Salesforce integration? Answer As described in the article Configuring Data S...
-
Dwight Bussman created an article,
I can't sign into the Zendesk Support mobile app
Issue Symptoms I can't sign in to the Zendesk Support mobile app (iOS or Android). Conditions Able to sign into agent interface (subdomain.zendesk.com/agent) Using Zendesk Support native authentic...
-
Dwight Bussman created an article,
I received a "Failed to synchronize info" error message in Salesforce
Issue After migrating to the Zendesk for Salesforce integration, I see an error in the app sidebar that states, Failed to synchronize info. Please try again later. Resolution This issue is the re...
-
Dwight Bussman created an article,
How can I authenticate API requests?
Question How can I authenticate API requests using one of Zendesk v2 API? Answer You must be a verified user to make API requests. You can authenticate API requests using basic authentication with...
-
Dwight Bussman created an article,
Why tickets from Facebook don't show immediately in Support?
Question When my customers post on a Facebook page linked with a Zendesk account, there is a delay of several minutes between the post and the ticket it creates. Why is this the case? Answer The p...