Dwight Bussman
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Total activity464
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Last activity
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Followed by8 users
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
HeyO Hector - I'm not sure I follow the question. I would recommend contacting support so we can discuss directly.
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Dwight Bussman commented,
Hector - Adding the Ticket View (either as a lightning component or as a visualforce page) to the lightning page (or the visualforce page could also be added directly to the object's layout) should...
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Dwight Bussman commented,
Soumitra Joshi - apologies that the link I shared doesn't work properly. Here's a revised link that should work better - https://support.zendesk.com/hc/en-us/articles/4408834863386-How-do-I-sync-m...
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Dwight Bussman commented,
Soumitra Joshi Our integration should be able to "throttle" those updates so they all attempt to sync into Zendesk. I'd recommend reviewing the integration logs to see if there sync failures therei...
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Dwight Bussman commented,
HeyO Michae AlmeidaI'm seeing the ticket-view on my own mobile device so I know it's possible. I recommend working with your Salesforce Administrators to ensure that it's been activated on the ligh...
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Dwight Bussman created an article,
I cannot save changes for my Salesforce sync settings
Issue When I try to make changes to my Salesforce sync settings for account, contact or ticket syncs, the Save button doesn't work. I'm not seeing any error message, but when I click the button, no...
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Dwight Bussman commented,
HeyO Tariq, Sorry to hear about the issue you're seeing. I recommend reaching out to our Support team as documented here: https://support.zendesk.com/hc/en-us/articles/4408843597850 so that someon...
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Dwight Bussman commented,
HeyO Sam, Ah - that makes sense. While I don't know if that's on our developer's roadmap at this time, you can help them to be aware of the need for such a feature by posting it on our Integration...
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Dwight Bussman created an article,
The Zendesk for Salesforce integration didn't add my users to organizations
Problem I'm using the data sync feature to sync contacts or leads from Salesforce to users in Zendesk, but when those users are created, they aren't being placed into organizations. Solution The in...
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Dwight Bussman commented,
heyO Sam Illingworth Our Salesforce sidebar app should be able to display objects directly related to the current object. For example, if looking up the Account object, the app could show Contacts ...