Dwight Bussman
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Total activity386
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Last activity
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Member since
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Followed by6 users
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Votes72
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Activity overview
Latest activity by Dwight Bussman-
Dwight Bussman commented,
Khrystyna Yizhak - It sounds like you're describing the Ticket View feature of this integration. If so, that is available on the following 4 objects: Account Contact Lead Opportunity And also wit...
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Dwight Bussman commented,
HeyO Aishwarya Desai In the article above you'll fine the description of how long logs are kept: "The integration log lists activities in the last 7 days..." Our team is looking into how we can be...
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Dwight Bussman commented,
Cortney Dampier - happy to help :) Also, if you're lookin' for a speedy response you can contact support via the widget within your Zendesk instance. The bot can serve up some of these things, but ...
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Dwight Bussman commented,
Our integration allows for creation of tickets through the Ticket View feature. Here are some docs on how to set up the ticket view: https://support.zendesk.com/hc/en-us/articles/4408834115738and h...
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Dwight Bussman commented,
HeyO Jason_ WongIf a contact in SFDC belongs to a given account and you're syncing accounts from SFDC into Zendesk organizations, that relationship should be created in Zendesk when the contact syn...
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Dwight Bussman commented,
HeyO Eckhard Doll I've seen other examples of this and the most comment reason is that it's possible to embed inline images using HTML which function as attachments, but aren't technically directly...
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Dwight Bussman commented,
heyO Dean Zhang - I recommend contacting our support team to look into this more closely. There may be some configuration specific to your account that could lead to such behavior, but they'll be a...
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Dwight Bussman commented,
heyO Kevin, There is not currently a way to configure this directly (nor any workaround to get there that I've seen), but that's definitely a feature request I've heard before. I recommend posting ...
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Dwight Bussman commented,
HeyO Sunburst Support - that's a lot of questions to tackle in an article comment post, but I'll take a crack at 'em: Can we just use this feature and nothing else? Or will this only work if ever...
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Dwight Bussman commented,
heyO Oyinda Phillips - at the moment the fields shown within the Ticket View are fixed and cannot be modified. I recommend providing feedback within https://support.zendesk.com/hc/en-us/community/t...