Dylan Tragjasi
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Total activity70
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Last activity
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Member since
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Following0 users
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Votes22
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Activity overview
Latest activity by Dylan Tragjasi-
Dylan Tragjasi commented,
Hey there, It is not currently possible to modify the "Get in touch" button shown in the screenshot below. You may want to consider switching to Messaging as outlined here. This will provide you w...
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Dylan Tragjasi commented,
Hi Rebecca & Chandra,As Chandra has mentioned, it's likely that the 3rd filter that you have in place on the query that uses the custom metric is causing this particular discrepancy. I also just wa...
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Dylan Tragjasi commented,
Thanks Casey - I've gone ahead and created a ticket on your behalf so I can take a closer look at this from within your account. I'll be in touch very shortly with an update so please keep an eye o...
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Dylan Tragjasi commented,
Hi Casey,I'm not entirely sure how the "Ticket totals" row is being calculated in your screenshot - I presume this is a result path calculation, which might be why it's not working correctly as a t...
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Dylan Tragjasi created an article,
Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?
Question When a user submits a new request, a confirmation message appears at the top of the page that says Your request was successfully submitted. Can I edit the confirmation message that appears...
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Dylan Tragjasi created an article,
How can I edit the labels displayed in the language dropdown menu in my Help Center?
Question I want to edit the names of the languages displayed in the language dropdown menu in the footer of my pages in my Help Center. How can I edit this? Answer You can replace the default code...
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Dylan Tragjasi commented,
Hi Simon, I've gone ahead and created a ticket on your behalf so we can investigate what might be happening here. I'll be in touch with you very shortly in that ticket to continue troubleshooting! ...
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Dylan Tragjasi commented,
Hi Tim & CJ, Thank you for bringing this to our attention. I just wanted to let both of you know that we have identified and implemented a fix for this particular issue.Wildcard searches using cust...
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Dylan Tragjasi commented,
Hi Holly, it is not currently possible to disable CAPTCHA in Zendesk. The CAPTCHA will be presented to incoming traffic in Zendesk based on whether that traffic is detected as a potential bot.You c...
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Dylan Tragjasi commented,
Hi Perry - I'm going to reach out to you directly in a ticket so we can take a closer look and see what might be going wrong here. We'll be in touch very shortly via email!