Dylan Tragjasi
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Recent activity by Dylan Tragjasi-
Hey there, It is not currently possible to modify the "Get in touch" button shown in the screenshot below. You may want to consider switching to Messaging as outlined here. This will provide you w...
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Hi Rebecca & Chandra,As Chandra has mentioned, it's likely that the 3rd filter that you have in place on the query that uses the custom metric is causing this particular discrepancy. I also just wa...
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Thanks Casey - I've gone ahead and created a ticket on your behalf so I can take a closer look at this from within your account. I'll be in touch very shortly with an update so please keep an eye o...
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Hi Casey,I'm not entirely sure how the "Ticket totals" row is being calculated in your screenshot - I presume this is a result path calculation, which might be why it's not working correctly as a t...
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Hi Simon, I've gone ahead and created a ticket on your behalf so we can investigate what might be happening here. I'll be in touch with you very shortly in that ticket to continue troubleshooting! ...
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Hi Tim & CJ, Thank you for bringing this to our attention. I just wanted to let both of you know that we have identified and implemented a fix for this particular issue.Wildcard searches using cust...
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Hi Holly, it is not currently possible to disable CAPTCHA in Zendesk. The CAPTCHA will be presented to incoming traffic in Zendesk based on whether that traffic is detected as a potential bot.You c...
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Hi Perry - I'm going to reach out to you directly in a ticket so we can take a closer look and see what might be going wrong here. We'll be in touch very shortly via email!
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Hey Steve, thanks for posting this. The ability to enable suggested macros will be dependent on your usage of macros since the feature was rolled out.If you have significant usage prior to the rele...
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Hi Alex At this stage, it's not currently possible to put together a report that shows the time at which a given ticket first breached its assigned SLA policy.This is something we're looking to imp...