Edgar Comper
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Total activity21
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Last activity
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Activity overview
Latest activity by Edgar Comper-
Edgar Comper created an article,
There is no option available to integrate Sell contacts with Google
Issue symptoms There is no option available to integrate Sell contacts with Google. Resolution steps If the Google integration is not available under Settings > Integrations, the permission Can add...
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Edgar Comper created an article,
Why is a ticket field not required to solve the ticket even after I select that option?
Question Why is a ticket field not required to solve the ticket even after I select the option Required to solve a ticket? Answer Ticket field requirements can be overridden by conditional ticket f...
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Edgar Comper created an article,
I can't find my email templates in Sell
Issue symptoms I'm trying to use the email template I recently created but I keep getting this message: No templates in sight. Resolution steps Email templates are used separately between features....
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Edgar Comper commented,
Hi Kali, I'm afraid there is no native way to email the file attached to an organization page to a specific employee. Alternatively, you can download the file and send it to the document repository...
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Edgar Comper commented,
Hi James, I believe the best option here is configuring a conditional ticket form. That way, you will be able to configure which options will be available depending on what the end users select. F...
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Edgar Comper commented,
Hi Ted, Sell Import has the ability to override values when you're updating in batch. Unfortunately, you can't add a blank value back to the field, only a different one.That is also applied to your...
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Edgar Comper commented,
Hi Stacy, When you enable the Markdown option under Admin > Settings > Tickets, you must enable the 'Include plain text fallback' option to prevent your existing macros from being messy. (learn mo...
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Edgar Comper commented,
Hi Michael, As you may know, when you configure user provisioning in AzureAD, it's required an Admin Username, a Secret Token, and the Domain information. Since the issue persists after you renew ...
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Edgar Comper commented,
Hello Guillermo, When a deal is created, the first stage in your pipeline will be the default one. You can't delete it, only edit the name.However, the Sell Enterprise or Elite plan allows you to ...