Ekaterina Sumolaynina

Zendesk Customer Care

Total activity

28
Last activity

November 08, 2021 11:10
Member since

May 06, 2021 16:07
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3
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12

Activity overview

Latest activity by Ekaterina Sumolaynina

Ekaterina Sumolaynina commented, November 08, 2021 11:10
Dror Sabbag unfortunately, at the moment it's not possible to link ZD ticket to already existing JIRA issue or create a completely new issue in JIRA via macro. Your agents would need to use JIRA ap...
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- Ekaterina Sumolaynina
- Created November 08, 2021 11:10
- 0 votes
Ekaterina Sumolaynina commented, November 08, 2021 11:09
Vitor Oliveira it is expected for Zendesk Support tab to be visible inside JIRA issue. You are able to leave comments from JIRA to Zendesk by clicking on this tab.
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- Ekaterina Sumolaynina
- Created November 08, 2021 11:09
- 0 votes
Ekaterina Sumolaynina commented, November 01, 2021 10:25
Amelia Cantrell Hi Amelia! It is indeed possible to remove the votes without re-creating the article. For this, you would need to use Help Center API: By calling below endpoint, you will be able t...
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- Ekaterina Sumolaynina
- Created November 01, 2021 10:25
- 0 votes
Ekaterina Sumolaynina commented, November 01, 2021 08:26
Artem Fursenko Unfortunately, at this moment we don't have any official integrations with Bitbucket or Gitlab.There might be 3rd party integrations available (via Zapier, for example), but I won't ...
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- Ekaterina Sumolaynina
- Created November 01, 2021 08:26
- 0 votes
Ekaterina Sumolaynina commented, October 06, 2021 14:10
@... Hello!It is indeed possible to reopen the ticket and add internal note in case if Jira issue status isn't set to closed. For this you would need to do the following: 1. Update the post functio...
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- Ekaterina Sumolaynina
- Created October 06, 2021 14:10
- 0 votes
Ekaterina Sumolaynina commented, April 20, 2021 10:05
Hello Wei, I created a ticket to investigate your individual case, please check your email. Thank you!
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- Ekaterina Sumolaynina
- Created April 20, 2021 10:05
- 0 votes
Ekaterina Sumolaynina commented, April 19, 2021 07:50
Official comment
Hello Jessica! It's actually pretty easy to change between Contacts and Leads when you have an option "create new user if no match is found" for the ticket requester.All you have to do is to go to ...
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- Ekaterina Sumolaynina
- Created April 19, 2021 07:50
- 0 votes
Ekaterina Sumolaynina commented, April 15, 2021 10:54
Hi Taras, The easiest way to test out your JWT endpoint would be by setting JWT authorization on Web Widget as Zendesk uses the same process for JWT for both SDK and Widget. You can learn how to d...
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- Ekaterina Sumolaynina
- Created April 15, 2021 10:54
- 0 votes
Ekaterina Sumolaynina commented, April 13, 2021 09:44
Hello Shawn, Thank you for contacting Zendesk Support team! You will find all parameters that can be used for filter when listing macros with API here: https://developer.zendesk.com/rest_api/docs/...
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- Ekaterina Sumolaynina
- Created April 13, 2021 09:44
- 1 vote
Ekaterina Sumolaynina commented, March 24, 2021 13:08
Hi Fernando, I created separate ticket for our Support team to investigate your particular issue, please check your email.
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- Ekaterina Sumolaynina
- Created March 24, 2021 13:08
- 0 votes