
Ekaterina Sumolaynina
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Total activity29
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions13
Activity overview
Latest activity by Ekaterina Sumolaynina-
Ekaterina Sumolaynina commented,
Dror Sabbag unfortunately, at the moment it's not possible to link ZD ticket to already existing JIRA issue or create a completely new issue in JIRA via macro. Your agents would need to use JIRA ap...
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Ekaterina Sumolaynina commented,
Vitor Oliveira it is expected for Zendesk Support tab to be visible inside JIRA issue. You are able to leave comments from JIRA to Zendesk by clicking on this tab.
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Ekaterina Sumolaynina commented,
Amelia Cantrell Hi Amelia! It is indeed possible to remove the votes without re-creating the article. For this, you would need to use Help Center API: By calling below endpoint, you will be able t...
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Ekaterina Sumolaynina commented,
Artem Fursenko Unfortunately, at this moment we don't have any official integrations with Bitbucket or Gitlab.There might be 3rd party integrations available (via Zapier, for example), but I won't ...
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Ekaterina Sumolaynina commented,
@... Hello!It is indeed possible to reopen the ticket and add internal note in case if Jira issue status isn't set to closed. For this you would need to do the following: 1. Update the post functio...
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Ekaterina Sumolaynina commented,
Hello Wei, I created a ticket to investigate your individual case, please check your email. Thank you!
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Ekaterina Sumolaynina commented,
Official comment Hello Jessica! It's actually pretty easy to change between Contacts and Leads when you have an option "create new user if no match is found" for the ticket requester.All you have to do is to go to ...
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Ekaterina Sumolaynina commented,
Hi Taras, The easiest way to test out your JWT endpoint would be by setting JWT authorization on Web Widget as Zendesk uses the same process for JWT for both SDK and Widget. You can learn how to d...
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Ekaterina Sumolaynina commented,
Hello Shawn, Thank you for contacting Zendesk Support team! You will find all parameters that can be used for filter when listing macros with API here: https://developer.zendesk.com/rest_api/docs/...
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Ekaterina Sumolaynina commented,
Hi Fernando, I created separate ticket for our Support team to investigate your particular issue, please check your email.