Elaine
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Total activity99
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Last activity
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Activity overview
Latest activity by Elaine-
Elaine commented,
Hi Timo, As your third custom metric is using the first two custom metrics in its formula, it should be created from the Result manipulation > Result metric calculation instead of from the Calculat...
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Elaine commented,
Hi Ruta, I think it is best if I see the report you're working on so I can better understand what you are struggling with. I will create a ticket on your behalf. Kindly wait for an email notificati...
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Elaine commented,
Hi Shelley, The other channels that you noticed to be missing in this article but are included in the Update channel attribute pertain to channels that initiated the ticket updates. Using the Updat...
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Elaine commented,
Hi Dora, It looks like you still need to get the Collaboration add-on in order to enable the Side conversations on your account. Please reach out to your Account Executive directly for this feature...
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Elaine commented,
Hi Timo, Could this be the report you're trying to create from your end? If yes, you can simply use the Explore recipe: Solved tickets this year compared to last year as your guide but with some t...
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Elaine commented,
Hi Sarath, Reporting on "when" a specific tag was added/used in tickets is currently not possible in Explore. The closest date attribute that you can use in a report when a tag was used is by using...
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Elaine commented,
Hi Hope, To remove the Skills dropdown field from within a ticket UI: First, you'll have to go to Admin Center > click Objects and rules > Business rules > Skills On the Skills page, click the C...
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Elaine commented,
Hi Chris, I would like to further understand your concern regarding the report where you're trying to add the values of two rows together. I'm going to create a ticket on your behalf and let's cont...
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Elaine commented,
Hi Carrie, Yes! This information is available in Explore and it is referred to as Ticket channels. More information about this is in the article Understanding ticket channels in Explore. Hope this ...
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Elaine commented,
Hi David, As stated in the section of this article: When you create a public ticket for an end user, it triggers the following events: The end user receives a notification that a ticket was creat...