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Elaine

Zendesk Customer Care
  • Total activity
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Activity overview

Latest activity by Elaine
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    Elaine commented,

    Hi Alberto, A Service Level Agreement, or an SLA policy, is an agreed-upon measure of the response and resolution times that your support team delivers to your customers. It is also a contract betw...

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    Elaine commented,

    Hi Joshua, Unfortunately, it is not possible to convert one type of custom field to another once it has been saved in Zendesk. You can check the article Adding custom fields to your tickets and sup...

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    Elaine commented,

    Hi Justin, There is currently no way to create a report on the content of a comment within a ticket may it be public or internal. The ticket comment data is not synced into Explore and this was int...

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    Elaine commented,

    Hi Vincenzo, I would like to take a closer look at this so I can assist you further with what you're trying to achieve. I'm going to create a ticket on your behalf and let's continue from there. Ki...

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    Elaine commented,

    Hi Grete, At the moment, there is no way to share one dashboard tab with a specific agent only to see his/her individual performance. I have seen community posts from our other customers mentioning...

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    Elaine commented,

    Hi Jane, I would like to take a closer look at this so I can assist you further with what you're trying to achieve. I'm going to create a ticket on your behalf and let's continue from there. Kindly...

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    Elaine commented,

    Hi Silas, I was able to check further into the email notifications # 2045600098485, and # 1844096791361, and upon investigation, we have confirmed that the emails were successfully sent from our se...

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    Elaine commented,

    Hi Guerrero, There's currently no native way to restrict agents on who they can add as CC into a ticket. If it would be of help, you can encourage your agents to look up the email domain of the use...

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    Elaine commented,

    Hi Barbara, Upon further checking, the reason why you're not seeing the newly added Assignee names in the Row Selector as automatically selected is that the Row selector's default option is the "Se...

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    Elaine commented,

    Hi Mike, The calls that fall under the "Not recorded" bracket in the Calls by talk time brackets are Abandoned calls, Voicemails and Not answered calls. Here is a sample query that you can use on y...