Elaine
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Total activity80
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Last activity
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Activity overview
Latest activity by Elaine-
Elaine commented,
Hi Shehryar, If you only want to see certain weekly date buckets (in your case, for two weeks only) in your query, you can click into the weekly date bucket attribute that you just created and filt...
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Elaine commented,
Hi Dana, From the article Sorting results, it is mentioned there that the results in a Table query are displayed in the original order of the defining attribute. The defining attribute is actually ...
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Elaine commented,
Hi Aran,Would you like to see the # of tickets that were created on a specific date and either have a New/Open status today or do you want to see the total # of New and Open tickets daily that were...
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Elaine commented,
Hi William, You should be able to add a checkbox custom ticket field on the widget by making sure of the following: The checkbox field is active from the list of your ticket fields (Admin > Manage...
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Elaine commented,
Hi Dan, You can check on the article Decommissioning email support addresses as that would help you with your migration to another system and using a new support address from there. The process in ...
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Elaine commented,
Hi Fiona, You can use the following Explore metrics to create reports based on your business hours. In that same article, there's a note just on top of that section where it says "You cannot build ...
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Elaine commented,
Hi Dallin, Right now, as per the article Limitations in messaging functionality -- Volume limitations, the number of steps in a Flow Builder bot flow is only up to 1000 steps at the moment. I'm not...
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Elaine commented,
Hi Molly, I would like to take a closer look at your concern. I'm going to create a ticket on your behalf and let's continue from there. Kindly lookout for an email notification. Keep safe! :)
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Elaine commented,
Hi Joshua, I would like to take a closer look at the following conditional ticket fields and why you're not able to remove the requirements for them. I'm going to create a ticket on your behalf and...
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Elaine commented,
Hi Anton, Right now, there's no way to add custom ticket statuses within the system status field. A workaround for this is for you to create a custom ticket field where you and your agents can spec...