Elissa Tikalsky
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Recent activity by Elissa Tikalsky-
How do I reduce the number of agent seats on my subscription?
Question How do I remove unused agent seats from my subscription, or downgrade the number of agent seats I'm paying for? Answer If you have an unused agent seat on your account that you no longer ...
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Can I report on user email addresses in Explore?
Question Is there a type of report I can create to pull the email address of everyone who sent us a question? Answer You can report on the email address of a user by using attributes such as Reques...
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About the Chat default triggers
Note: If your Chat or Suite account was created after February 1, 2021, you'll have three of the default triggers described in this article: First Reply, Request Contact Details, and All Agents ...
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It's been more than an hour since my Explore data synced
Question It's been two hours since my data sync updated in Explore. The documentation says it should sync every hour on my plan. Why didn't that happen yet? Answer Each new data sync to Explore be...
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How do I export my data and reports from all of the Zendesk products?
Question How do I export my data and reports from Explore, Support, Sell, Guide, or Chat? Answer Export reports from Explore Export a dashboard or report by following the directions in the article:...
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What data makes up my report or dashboard?
Question I created a report and want to double-check the data it's showing. I want to know what ticket numbers, call IDs or other specific data are in the reports of the default dashboard. How do I...
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How to create a report
Question How do I create a report? Answer Explore is the system of reporting and analytics in Zendesk. In Explore, you can create reports and dashboards, a collection of reports. To learn how to cr...
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How do I interact with the data in the default dashboards?
Question How do I interact with the data in the default dashboards? Do I have to make a copy of the dashboard first? Answer Default dashboards are read-only, so you can not drill in, edit, or other...
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How do I duplicate, recreate, or copy a report from a default dashboard?
Question How do I access the reports in the default dashboard to find out how they are calculated so I can recreate or customize them? Answer Zendesk default dashboards are read-only and cannot be ...
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Where do I find the event filter in Explore?
Question Where do I find the event filter in Explore? Answer In Explore, the time-based filters all reference specific events. You can add a time filter to your dashboard or report and manually sel...