Eric Gao
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Recent activity by Eric Gao-
Why do I receive the “redirect_uri_mismatch” error upon connecting the Salesforce integration?
Question When I attempt to connect the Zendesk for Salesforce integration, after completing Step 3: Complete authentication, I receive the error: “error=redirect_uri_mismatch&error_description=redi...
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What happens when my Explore trial expires?
Question What happens when my Explore trial expires? Do I lose access to my custom dashboards and reports? Will my custom reports built during my trial be lost upon expiration? Answer When your Ex...
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How can I convert formulas from English into another language?
Question The language of my account isn't English. I copied an English metric or attribute formula from an Explore recipe but Explore doesn't recognize the formula and returns a syntax error. Answe...
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Why is drill-in not working in my Explore report?
Question Why do I sometimes see the error No data available when performing a drill-in in a Explore report? Answer By default, drill-in does not work on any custom attribute value of null, so if yo...
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Why don’t the call legs add up to the number of calls in Explore?
Question On the Talk dashboard in Explore, there are various types of call legs: accepted, missed, and declined. However, these call legs do not add up to the number of inbound, outbound, or tot...
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Why do I see "Download failed" when exporting a report in Explore?
Question Why do I see Download failed when trying to export a report in Zendesk Explore? Answer The Download failed error can occur when exporting a large report. Upon exporting your report as an ...
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Why do I receive a “Network error” in my report?
Question Why do I get a message of Network error upon running an Explore report? Answer There is a data threshold of 50,000 rows on the underlying SQL in Explore. Explore is only able to report 50,...
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Time filter isn't working when I choose a time frame
Issue symptoms I created a custom dashboard and set up a time filter but it doesn’t work correctly when I choose a time frame. Resolution steps When you add a time filter to a dashboard to filter ...
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Explore recipe: Inbound calls by wait time
This recipe helps you to create a report to measure inbound or answered voice calls by associated wait time in multiple brackets or groups. This article contains the following topics: What you'l...
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Explore recipe: Reporting on article and translation languages
In this recipe, you’ll learn how to report on the languages for the articles and translations in your knowledge base. This article contains the following topics: What you’ll need Creating the r...