Eric Shen
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Activity overview
Latest activity by Eric Shen-
Eric Shen commented,
Hi Siddarth, Thanks for reaching out. One you submit an update to the Marketplace, we will review the changes. If the change is approved, we will push it out to production. At that point, the n...
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Eric Shen created an article,
App Marketplace Removal of Russia and Belarus apps
As part of the announcement of our support for Ukraine, beginning on March 25, 2022, Zendesk prohibited any technology partner based out of Russia or Belarus from publishing apps in the Zendesk Mar...
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Eric Shen created an article,
Zendesk for HootSuite
We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create Zendesk tickets from Tweets As part of this release we are ...
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Eric Shen created an article,
Setting up SAML single sign-on with Okta
Fastpath: Admin Center > Account > Security > Single sign-on Okta supports single sign-on for Zendesk using SAML (Secure Assertion Markup Language). For many of the settings used to c...
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Eric Shen created an article,
Installing and using the Agent Notification App
The Agent Notification app enables specific Zendesk users to broadcast messages to some or all of your Zendesk agents. An administrator can specify what groups can broadcast messages from within t...