Eric Shen
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Last activity
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Activity overview
Latest activity by Eric Shen-
Eric Shen commented,
Also, per the instructions Tipene linked, the filenames should be as follows: screenshot-0.png screenshot-1.png screenshot-2.png
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Eric Shen commented,
Hi Mayank,Thanks for reaching out. Apps and integrations in the Marketplace are required to abide by our Privacy Policy and our API and Developer License Agreement. You can find details there on ...
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Eric Shen commented,
Hi Siddarth, Thanks for reaching out. One you submit an update to the Marketplace, we will review the changes. If the change is approved, we will push it out to production. At that point, the n...
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Eric Shen created an article,
App Marketplace Removal of Russia and Belarus apps
As part of the announcement of our support for Ukraine, beginning on March 25, 2022, Zendesk prohibited any technology partner based out of Russia or Belarus from publishing apps in the Zendesk Mar...
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Eric Shen created an article,
Zendesk for HootSuite
What's my plan? We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create Zendesk tickets from Tweets As part of this ...
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Eric Shen created an article,
Setting up SAML single sign-on with Okta
What's my plan? Fastpath: Admin Center > Account > Security > Single sign-on Okta supports single sign-on for Zendesk using SAML (Secure Assertion Markup Language). For...
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Eric Shen created an article,
Installing and using the Agent Notification App
What's my plan? The Agent Notification app enables specific Zendesk users to broadcast messages to some or all of your Zendesk agents. An administrator can specify what groups can broadcast message...