Eric Ypsilantis
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Last activity
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Activity overview
Latest activity by Eric Ypsilantis-
Eric Ypsilantis created an article,
Service Incident - October 27th, 2020 - Existing Chat accounts appearing as new Chat accounts
SUMMARY On October 27, 2020 from 03:03 UTC to 16:01 UTC, a small subset of Zendesk Chat customers experienced login issues, observed empty data in their existing Chat accounts and errors loading th...
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Eric Ypsilantis created an article,
Service Incident - October 31st, 2020 - Talk and Agent Collision Issues
SUMMARY 16:16 UTC | 09:16 PT Thank you for your patience while resolved the issue impacting Agent Collision and some Talk features. After monitoring, we can confirm the fix implemented was success...
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Eric Ypsilantis created an article,
Service Incident - October 29th, 2020 - Talk Performance Issues
SUMMARY On October 29, 2020 from 18:38 UTC to 21:35 UTC Talk customers experienced a brief period of call performance issues across all pods, with ongoing degradation seen in Pods 13, 20, and 25. ...
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Eric Ypsilantis created an article,
Service Incident - December 14th, 2020 - Support View issues / chats not served in Agent Workspace
SUMMARY On December 14, 2020 from 15:17 UTC to 23:30 UTC, Zendesk Support, Chat and Guide customers on Pod 19 experienced various issues such as incorrect View counts in Support, failed chat sessio...
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Eric Ypsilantis created an article,
How can I combine Web Widget (Classic) API workflows?
Question I want to modify the native behavior of the Web Widget (Classic) using Javascript APIs. I read through the Help Center and I found many different implementations. How can I combine these d...
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Eric Ypsilantis created an article,
Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?
Question The routing workflow using triggers described in the article Automatically route chats to departments does not take into account a specific department’s online status. Is it possible to sh...
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Eric Ypsilantis created an article,
Can I reapply the department after a timed-out chat visitor reconnects?
Question When a chat session timed out, and the visitor requests a new chat, the new chat request does not retain the department assigned from the previous session. Is there a way to reapply the de...
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Eric Ypsilantis created an article,
How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
Question If a visitor times out their connection to Chat but does not close the window or tab the widget is loaded in, then reconnect the widget to send a new message, the pre-chat form won't autom...
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Eric Ypsilantis created an article,
Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
Question If a visitor loads the Web Widget (Classic) before operating hours end, they are able to chat in after all our agents have just gone offline for the day. As a result, they create a missed ...
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Eric Ypsilantis commented,
Hi CJ, the script in this article is specifically for setting (and setting again if needed) a single specified department. Unfortunately there isn't an API to get the prior session's department, wh...