Erik Lynch
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Total activity53
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Last activity
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Activity overview
Latest activity by Erik Lynch-
Erik Lynch created an article,
Service Incident - November 23, 2022 - Chat | All Pods - Issue with Chat triggers firing
SUMMARY On November 23, 2022 from 14:12 UTC to 20:41 UTC, Zendesk Chat customers across all Pods experienced issues with Chat triggers misfiring, causing them to fire during unexpected times. Tim...
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Erik Lynch created an article,
Service Incident - June 6, 2022 - Guide | Multiple Pods - SSO redirects to blank page
SUMMARY On June 6, 2022 from 15:54 UTC to 20:18 UTC, Guide customers using SSO experienced blank or white pages when logging into the Help Center. Timeline 19:12 UTC | 12:12 PT We are investigat...
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Erik Lynch created an article,
What type of triggers should I use to route chats to specific groups in Agent Workspace?
Question Should I be using Support triggers or Chat triggers for live chat group routing if I have Agent Workspace enabled? Answer Chat triggers, such as the one described in this trigger recipe, a...
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Erik Lynch created an article,
Service Incident - September 27th, 2021 - Chat service delays
SUMMARY On September 27, 2021 from 14:15 UTC to 16:48 UTC, some Chat customers may have experienced some delay in chat history, real-time monitoring and push notifications updates. Timeline 16:48...
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Erik Lynch created an article,
Do follow-up tickets send satisfaction surveys if the original ticket already sent one?
Question Do follow-up tickets send satisfaction requests to users if the original ticket already sent one? Answer If you use the default automation to request a satisfaction rating from your custom...
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Erik Lynch created an article,
Service Incident - June 10th, 2021- Database update spike/latency which caused errors and calls to drop and in pods 18, 17 and 23
SUMMARY On June 10, 2021 from 11:37 UTC to 11:39 UTC on Pod 18, and from 15:07 to 15:15 UTC on Pods 17 and 23, some of our customers experienced 500 errors in Support, Guide and dropped calls in Ta...
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Erik Lynch created an article,
Service Incident - August 19th, 2021 - Explore - Multiple Pods - Dashboards timing out
SUMMARY On August 19, 2021 from 14:52 UTC to 16:52 UTC customers across multiple Pods using Explore, experienced problems with dashboards getting timed out and data not loading. Timeline 16:18 UTC ...
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Erik Lynch created an article,
Service Incident - March 7th, 2021 - Network Connectivity Issues on Pod 15
SUMMARY On March 7, 2021 from 16:16 UTC to 18:15 UTC, Pod 15 customers in certain regions experienced degradation or an inability to access their accounts across all Zendesk products. Timeline 21...
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Erik Lynch created an article,
Department routing is not working correctly in chat
Issue symptoms Department routing is set up in Chat but is not routing chats correctly. Chats are being routed to the wrong agents and wrong departments. Chats are routed to offline agents. Chats ...
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Erik Lynch created an article,
Service Incident - March 1st, 2021 - Pod 23 Ticket update and creation performance issues
SUMMARY On March 1st, 2021, from 17:00 UTC to 18:07 UTC, Zendesk experienced performance issues with Support ticket creation and updates in Pod 23. Timeline 18:35 UTC | 10:35 PT We're happy to rep...