Erik Lynch
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Recent activity by Erik Lynch-
Hi Marisa, There isn't currently a setting within a given brand to select a help center that it should be linked to. For example, if you have two help centers and four brands, there isn't a setting...
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Hi Mikell, I ran a few searches in the Community and found a post which has a comment describing a solution to link a category block to an external website. You could potentially use a similar setu...
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Hi Mary, I'm going to create a private ticket for you so that we can get the right folks involved to help address this performance concern. You can expect an email from me shortly with the ticket i...
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Hi Igor, You are correct. If the chat ends with the visitor entering a reply, then quickly dropping off before the agent can respond again, that is being counted as a dropped chat. This is a tricky...
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The default Copenhagen theme in Zendesk Guide has a built-in feature for flagging internal articles when viewing them in the knowledge base. For example, in my test account if I open a section to s...
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Hi Alfine, If I'm following your question correctly, I do have some ideas that can help! For starters, you can create a standard calculated metric which will pull updates where the priority was se...