Erin McKeown
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Last activity
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Activity overview
Latest activity by Erin McKeown-
Erin McKeown created an article,
Incident Management part 3: Monitoring a public Zendesk service incident
This is part 3 of the Overview of incident management at Zendesk. This guide contains the following parts: Part 1: How Zendesk service issues become service incidents Part 2: How Zendesk manages s...
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Erin McKeown created an article,
Incident Management part 2: How Zendesk manages service incidents
This is part 2 of the Overview of incident management at Zendesk. This guide contains the following parts: Part 1: How Zendesk service issues become service incidents Part 2: How Zendesk manages s...
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Erin McKeown created an article,
Incident Management part 4: Post resolution incident analysis and reporting
This is part 4 of the overview of incident management at Zendesk. This guide contains the following parts: Part 1: How Zendesk service issues become service incidents Part 2: How Zendesk manages s...
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Erin McKeown created an article,
Business Resilience
Zendesk’s Global Business Resilience Program’s mission is to ensure Zendesk has the ability to rapidly adapt and respond to business disruptions, safeguard people and assets, while maintaining cont...
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Erin McKeown created an article,
Incident Management part 1: How Zendesk service issues become service incidents
This is part 1 of the Overview of incident management at Zendesk. This guide contains the following parts: Part 1: How Zendesk service issues become service incidents (this article) Part 2: How Ze...
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Erin McKeown created an article,
Overview of Incident Management at Zendesk
Zendesk provides business critical functions for our customers. When the service of these products is interrupted—causing disruptions known as service incidents—Zendesk takes action and initiates ...