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Erwin R
Joined Nov 04, 2021
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Last activity Dec 01, 2022
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Latest activity by Erwin R
Erwin R commented,
CommentCanales de terceros y de mensajería por redes sociales
Hello Ricardo,
If you are not seeing "messaging" under Admin Center> Channels> Messaging & social, it means that your Zendesk account did not meet a requirement for messaging to be enabled on your account.
To have messaging as an option available under Messaging & Social, your account must meet all three requirements.
1. You must have a Zendesk Suite subscription OR a Support + Chat (Team plan or higher) account.
2. Agent Workspace enabled on your account. If not yet please see this article Activating and deactivating the Zendesk Agent Workspace.
3. Your account must have at least one Chat-enabled agent. See About Staff roles in Zendesk Admin Center.
For more details you can also refer to this article about messaging.
Reagrds,
If you are not seeing "messaging" under Admin Center> Channels> Messaging & social, it means that your Zendesk account did not meet a requirement for messaging to be enabled on your account.
To have messaging as an option available under Messaging & Social, your account must meet all three requirements.
1. You must have a Zendesk Suite subscription OR a Support + Chat (Team plan or higher) account.
2. Agent Workspace enabled on your account. If not yet please see this article Activating and deactivating the Zendesk Agent Workspace.
3. Your account must have at least one Chat-enabled agent. See About Staff roles in Zendesk Admin Center.
For more details you can also refer to this article about messaging.
Reagrds,
View comment · Posted Dec 01, 2022 · Erwin R
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Erwin R commented,
CommentManaging your email
Hello Sten, just to add to what Sean said about the issue you are experiencing I found this article that is related to the issue you are experiencing based on the error: Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555). We have this article related to that error https://support.zendesk.com/hc/en-us/articles/4408822468506. You may use this as reference for your domain admin or provider to work on the error you are getting.
All the best,
All the best,
View comment · Posted Nov 05, 2021 · Erwin R
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