Eugene Orman
-
Total activity278
-
Last activity
-
Member since
-
Following0 users
-
Followed by3 users
-
Votes44
-
Subscriptions112
Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
Hi, looks like this question is not related to the Large exports EAP but I think you could achieve what you mentioned by using the Result path calculations. Please have a look at this article - htt...
-
Eugene Orman created an article,
Explore recipe: Time Tracking app - Measuring update handling time
In this recipe, you'll learn how to report on handling time per update. You can use this information to report on individual agent performance, or to report on complex workflows where the same ti...
-
Eugene Orman created an article,
Explore recipe: Time Tracking app - Measuring ticket handling time
In this recipe, you'll learn how to report on handling time per ticket. You can use this information to analyze agent performance when a ticket is handled mostly by the same agent, or to report o...
-
Eugene Orman commented,
Official comment Thank you for taking the time to request this update and share your feedback.The new report builder allows accessing reports by multiple users at the same time. If another user saves some updates t...
-
Eugene Orman commented,
Official comment Thank you for taking the time to request this update and share your feedback.The new report builder allows accessing reports by multiple users at the same time. If another user saves some updates t...
-
Eugene Orman commented,
Sarah Miracle, Antonio Auctane & Poli Minkova thank you for your feedback. Thanks to it the Exports feature was prioritized and is now available in the Beta report builder, check it out.
-
Eugene Orman commented,
Hi Tobias, If you click Select all and then unselect some values then you are excluding specific values from the report. It is similar to how the Excel or Google Sheets filters work. This is also d...
-
Eugene Orman created an article,
Announcing an open beta for the new Explore report builder
Announced on Rollout on December 7, 2023 December 7, 2023 With the Explore report builder open beta, the new reporting experience is now available to all Explore Professional and Enterprise...
-
Eugene Orman created an article,
Announcing updates to report default configurations in Explore
Announced on Change active from November 22, 2023 November 22, 2023 On Nov 22, 2023, we updated certain default report configurations to ensure that new reports created in Explore have the ...
-
Eugene Orman commented,
Hi, we have stopped onboarding accounts to this EAP. My apologies that I didn't mention this here earlier. However, if you need to export large amounts of data from Explore sign-up for the Dataset ...