Eugene Orman
-
Total activity239
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes41
-
Subscriptions96
Articles
Recent activity by Eugene Orman-
Which time zone does Zendesk use?
Question Which time zone does Zendesk use? Answer Timestamps can be displayed in different time zones across your Zendesk account, depending on your configuration. Click the tabs below to see wher...
-
Explore recipe: Filtering reports by business hours
Explore enables you to filter a reports by business hours. To do this, you need to create a calculated attribute based on the corresponding Day of week and Hour attributes. Then use it to slice or...
-
Working with aggregation-level functions
Aggregation-level functions let you specify which attributes slice the metrics in your report, giving you more control over your Explore reports. Normally, when you add a metric a...
-
What are the customer portal ticket statuses?
Question What are the ticket statuses displayed on the My activities Help Center page? Why are they not identical with the agent-facing ticket statuses? Answer When you click your profile icon on ...
-
Explore report cannot be displayed
Issue symptoms When I try to build a report, I see this error message: The report cannot be displayed because it took too long to execute. Resolution steps If a report isn't executed in two minutes...
-
Why don't I see the Chat dataset or a Chat dashboard within Explore?
Question In Explore, why don't I see any Zendesk Chat dashboard in the Dashboards library or a Zendesk Chat dataset in the Datasets library? Answer To have Chat data in Explore you need to be on t...
-
Announcing Guide legacy reporting upgrade to Explore
Announced on Rollout starts Rollout ends July 14, 2022 February 25, 2023 June 25, 2023 Starting February 25, 2023, Zendesk is retiring the remaining legacy Guide dashboards and replacing ...
-
Working with earliest and latest date functions
In this article, you'll learn about using Explore date functions that help you to focus your calculations on the first or the last event in a series. Typically, when you report on specific events...
-
Best practices for using dashboard filters
This article outlines some of the best practices you can use to help you get the most from dashboard filters. This article contains the following sections: Use reports from fewer datasets Select ...
-
Why aren't there any dashboards available in Explore?
Question Why aren't there any dashboards available in Zendesk Explore? Answer If your Explore user role is a Viewer, you can access and view only dashboards that were shared with you. There are...