Fabricio S.
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes1
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Subscriptions6
Activity overview
Latest activity by Fabricio S.-
Fabricio S. commented,
Hi Alberto,Indeed that page would be more for comparison. Current Essential plan accounts are considered Legacy plans and can continue working, but Support Essential and Elite plans are no longer o...
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Fabricio S. commented,
Hi Angela, Considering that, "an incoming call is offered to the agent who has the maximum time elapsed since the last call attended and is available to take a new call" Let's say that an Agent was...
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Fabricio S. commented,
Hi Micheál, This warning would happen in this circumstances (blacklisting) if there is an existent Organization with that name "email" and probably the domain is on the allowing list. Ex: In Organi...
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Fabricio S. commented,
Official comment Olá Alessandro, Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá. Se pos...
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Fabricio S. commented,
Official comment Olá Alessandro, Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá. Se pos...
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Fabricio S. commented,
Hello Qin, Currently, the language detection is natively designed to read body text and not subject.I can only think (as a workaround), a trigger with Subject Text - Contain "string of words" or sp...
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Fabricio S. commented,
Hello Phil, As Eduardo mentioned, we should be able to move dragging Ticket Form fields, however the fields you are mentioning are inborn system fields and aren't editable. Hope this info helps. Be...
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Fabricio S. commented,
Hi Larry Click, As we would need some more information from your request, I've replied to you on the ticket 9700690 that you can find on your email now and we can continue from there. Thanks,
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Fabricio S. created an article,
Why doesn't the year show in my view?
Question I created a view to manage my tickets, and added the Request date as a column in the Formatting options. However, on some tickets, the date doesn't show the year. For example, 29 Mar as in...
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Fabricio S. commented,
Hello Sindy, Thanks for your contact. It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk To make it easier, you ...