Ferran Barneda
-
Total activity68
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes13
-
Subscriptions35
Activity overview
Latest activity by Ferran Barneda-
Ferran Barneda created an article,
How can I download a greeting from Talk?
Question How can I download a custom or default greeting in Talk? Answer Follow the steps below to download the mp3 file of a greeting in Talk. Downloading a greeting In Admin Center, navigate t...
-
Ferran Barneda created an article,
Talk error: Cannot connect to number
Issue When placing an outbound call, I receive the Talk error: Cannot connect to number. Resolution To resolve this error, ensure the number is formatted correctly using the international standar...
-
Ferran Barneda created an article,
Country-specific requirements for text messaging
What's my plan? In this article, you'll learn about some of the country-specific requirements for text messaging. This article contains the following sections: Singapore Singapore To send me...
-
Ferran Barneda created an article,
Can I send and receive MMS messages with Zendesk Text?
Question Can I send and receive MMS messages with Zendesk Text? Answer You can receive inbound MMS messages on US local numbers. Zendesk Text doesn't support outbound MMS messages. For more informa...
-
Ferran Barneda created an article,
Service Incident - October 27, 2022 - Support | All Pods - Zendesk for Salesforce Integration Data sync failures
Summary On October 27, 2022 from 05:55 UTC to 07:20 UTC, Zendesk customers using the Zendesk for Salesforce integration experienced failures with data synchronization. Timeline 08:57 UTC | 01:57 PT...
-
Ferran Barneda created an article,
Service Incident - September 13, 2022 - Explore | All Pods - SLA dataset not updating
SUMMARY Between September 9, 2022 at 12:02 UTC and September 13, 2022 at 15:30 UTC, Explore customers could not see updated SLA data in the SLA dataset. Timeline September 14 08:34 UTC | 01:34 P...
-
Ferran Barneda created an article,
Service Incident - March 30th, 2022 - Support | Multiple Pods - Ticket submission issues
SUMMARY On March 28, 2022 from 18:09 UTC to March 30, 2022 at 09:59 UTC, some Zendesk Support customers on multiple Pods were unable to submit tickets due to an obscured Ticket Submit button. 18:5...
-
Ferran Barneda created an article,
Service Incident - March 28th, 2022 - Explore | US Pods - Slowness and errors
SUMMARY On March 28, 2022 from 13:00 UTC to 17:20 UTC, Explore customers based in US hosted Pods experienced slowness and potentially encountered errors or were unable to load the system when tryin...
-
Ferran Barneda created an article,
Service Incident - March 28th, 2022 - Chat | Pod 29 - 502 Bad Gateway Errors
SUMMARY On March 28, 2022 from 08:22 UTC to 09:33 UTC, Zendesk Chat customers were presented with a ‘502 Bad Gateway’ error screen when trying to use the platform. Timeline 09:48 UTC | 02:48 PT ...
-
Ferran Barneda commented,
Hola, Si tu aplicación tiene un flujo de inicio de sesión, o si un usuario necesita acceder a la misma conversación desde varios dispositivos, puede utilizar la API loginUser. Luego, puedes asociar...