Ferran Barneda Delporte
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Total activity49
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Last activity
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Activity overview
Latest activity by Ferran Barneda Delporte-
Ferran Barneda Delporte created an article,
Service Incident - March 30th, 2022 - Support | Multiple Pods - Ticket submission issues
SUMMARY On March 28, 2022 from 18:09 UTC to March 30, 2022 at 09:59 UTC, some Zendesk Support customers on multiple Pods were unable to submit tickets due to an obscured Ticket Submit button. 18:5...
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Ferran Barneda Delporte created an article,
Service Incident - March 28th, 2022 - Explore | US Pods - Slowness and errors
SUMMARY On March 28, 2022 from 13:00 UTC to 17:20 UTC, Explore customers based in US hosted Pods experienced slowness and potentially encountered errors or were unable to load the system when tryin...
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Ferran Barneda Delporte created an article,
Service Incident - March 28th, 2022 - Chat | Pod 29 - 502 Bad Gateway Errors
SUMMARY On March 28, 2022 from 08:22 UTC to 09:33 UTC, Zendesk Chat customers were presented with a ‘502 Bad Gateway’ error screen when trying to use the platform. Timeline 09:48 UTC | 02:48 PT ...
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Ferran Barneda Delporte commented,
Hola, Si tu aplicación tiene un flujo de inicio de sesión, o si un usuario necesita acceder a la misma conversación desde varios dispositivos, puede utilizar la API loginUser. Luego, puedes asociar...
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Ferran Barneda Delporte created an article,
Service Incident - February 17th, 2022 - Explore | US region - Dashboards not loading
SUMMARY On February 17, 2022 from 13:47 to 14:30 UTC, Explore customers hosted in the US region database, experienced downtime where the queries and dashboard weren’t loading for most of them. T...
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Ferran Barneda Delporte created an article,
How can I improve the quality of my calls?
Question I received a message saying Your connection is unstable while on a phone call. How do I fix the network connection issues? Answer Talk has some requirements that need to be configured fro...
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Ferran Barneda Delporte created an article,
Is it possible to have a message appear in a live chat when somebody clicks on the widget?
Question We do not want the widget to open automatically. Is it possible to have a message appear in a live chat when somebody clicks on the widget? Answer This is possible with the combination of ...
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Ferran Barneda Delporte created an article,
Why do I see "Recording not available" in my recordings?
Question Why do I see a Recording not available message in my recordings? Answer There are different reasons for this message to show up in your call tickets depending on whether you are using Zen...
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Ferran Barneda Delporte created an article,
Can I make outbound calls with my toll-free number?
Question Can I call my customers from my toll-free Zendesk Talk number? Answer Outbound calls are not supported from a toll-free number. Toll-free numbers are designed to be used for domestic inbo...
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Ferran Barneda Delporte created an article,
Why are some transferred calls left waiting indefinitely?
Question When one of my agents transferred a call to a group, the customer was left waiting for several minutes and was not sent to voicemail. Why did this happen? Answer There are two factors that...