Ferran Barneda
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Recent activity by Ferran Barneda-
Why do I see "Recording not available" in my recordings?
Question Why do I see a Recording not available message in my recordings? Answer There are different reasons for this message to show up in your call tickets depending on whether you are using Zen...
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Can I make outbound calls with my toll-free number?
Question Can I call my customers from my toll-free Zendesk Talk number? Answer Outbound calls aren't supported from a toll-free number. Toll-free numbers should be used for domestic inbound voice ...
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Service Incident - October 27, 2022 - Support | All Pods - Zendesk for Salesforce Integration Data sync failures
Summary On October 27, 2022 from 05:55 UTC to 07:20 UTC, Zendesk customers using the Zendesk for Salesforce integration experienced failures with data synchronization. Timeline 08:57 UTC | 01:57 PT...
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Service Incident - September 13, 2022 - Explore | All Pods - SLA dataset not updating
SUMMARY Between September 9, 2022 at 12:02 UTC and September 13, 2022 at 15:30 UTC, Explore customers could not see updated SLA data in the SLA dataset. Timeline September 14 08:34 UTC | 01:34 P...
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Why am I seeing Any channel as a ticket channel when building a report?
Question When building a report that references ticket channels, I see one called Any channel. What does this mean? Answer If your account is not using the Zendesk Agent Workspace, tickets created ...
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Service Incident - March 30th, 2022 - Support | Multiple Pods - Ticket submission issues
SUMMARY On March 28, 2022 from 18:09 UTC to March 30, 2022 at 09:59 UTC, some Zendesk Support customers on multiple Pods were unable to submit tickets due to an obscured Ticket Submit button. 18:5...
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Service Incident - March 28th, 2022 - Explore | US Pods - Slowness and errors
SUMMARY On March 28, 2022 from 13:00 UTC to 17:20 UTC, Explore customers based in US hosted Pods experienced slowness and potentially encountered errors or were unable to load the system when tryin...
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Service Incident - March 28th, 2022 - Chat | Pod 29 - 502 Bad Gateway Errors
SUMMARY On March 28, 2022 from 08:22 UTC to 09:33 UTC, Zendesk Chat customers were presented with a ‘502 Bad Gateway’ error screen when trying to use the platform. Timeline 09:48 UTC | 02:48 PT ...
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Service Incident - February 17th, 2022 - Explore | US region - Dashboards not loading
SUMMARY On February 17, 2022 from 13:47 to 14:30 UTC, Explore customers hosted in the US region database, experienced downtime where the queries and dashboard weren’t loading for most of them. T...
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Is it possible to have a message appear in a live chat when somebody clicks on the widget?
Question We do not want the widget to open automatically. Is it possible to have a message appear in a live chat when somebody clicks on the widget? Answer This is possible with the combination of ...