Ferran Barneda
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Articles
Recent activity by Ferran Barneda-
How can I download a greeting from Talk?
Question How can I download a custom or default greeting in Talk? Answer Follow the steps below to download the mp3 file of a greeting in Talk. Downloading a greeting In Admin Center, navigate t...
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Country-specific requirements for text messaging
What's my plan? In this article, you'll learn about some of the country-specific requirements for text messaging. This article covers the following countries: Singapore Singapore To send me...
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Zendesk Talk and Zendesk Text number regulatory requirements
What's my plan? Before you can purchase a new phone number in Zendesk Talk and Text, certain countries have specific regulations that require you to verify your business. Use this article to lear...
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How can I share example calls for troubleshooting a Talk issue?
Question How can I find the ID of an example call for troubleshooting a Zendesk Talk issue? Answer To troubleshoot an issue with your Talk account, check out our article on troubleshooting talk iss...
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Talk error: Cannot connect to number
Issue When placing an outbound call, I receive the Talk error: Cannot connect to number. Resolution To resolve this error, ensure the number is formatted correctly using the international standar...
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Why are some transferred calls left waiting indefinitely?
Question When one of my agents transferred a call to a group, the customer was left waiting for several minutes and was not sent to voicemail. Why did this happen? Answer There are two factors that...
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Can I send and receive MMS messages with Zendesk Text?
Question Can I send and receive MMS messages with Zendesk Text? Answer You can receive inbound MMS messages on US local numbers. Zendesk Text doesn't support outbound MMS messages. For more informa...
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Why is the call console showing an unexpected country code?
Question Why is the call console showing an unexpected or incorrect country code for an incoming call? It's not matching the country where the customer is calling in from. Answer E.164 is the inte...
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Why doesn't my IVR greeting play?
Question I am calling my Talk number, but the IVR menu I configured never plays. Why is that? Answer Adding a number that is already inside your account as an external number may prevent the IVR ...
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How can I improve the quality of my calls?
Question I received a message saying Your connection is unstable while on a phone call. How do I fix the network connection issues? Answer Talk has some requirements that need to be configured fro...