Ferran Barneda
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Articles
Recent activity by Ferran Barneda-
Talk issues after macOS Sonoma Upgrade
Issue symptoms After upgrading to macOS Sonoma, users may encounter certain problems when using Talk, particularly in the realm of call quality issues. These issues include: Being unable to make ...
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Zendesk Talk and Zendesk Text number regulatory requirements
What's my plan? Before you can purchase a new phone number in Zendesk Talk and Text, certain countries have specific regulations that require you to verify your business. Use this article to lear...
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Why do I see "Recording not available" in my recordings?
Question Why do I see a Recording not available message in my recordings? Answer There are different reasons for this message to show up in your call tickets depending on whether you are using Zen...
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How can I share example calls for troubleshooting a Talk issue?
Question How can I find the ID of an example call for troubleshooting a Zendesk Talk issue? Answer To troubleshoot an issue with your Talk account, check out our article on troubleshooting talk iss...
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Announcing: New network requirements for Zendesk Talk
Note: The rollout to enforce the IP and port ranges associated with this change has been delayed and will now restart in batches as indicated in the table below. All active Talk customers will be...
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Why am I seeing Any channel as a ticket channel when building a report?
Question When building a report that references ticket channels, I see one called Any channel. What does this mean? Answer If your account is not using the Zendesk Agent Workspace, tickets created ...
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Talk network requirements
What's my plan? Important: You must update your network configuration settings to add the new IP range, port range, and domains listed in Announcing: New network requirements for Zendesk Talk. ...
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Can I send and receive MMS messages with Zendesk Text?
Question Can I send and receive MMS messages with Zendesk Text? Answer You can receive inbound MMS messages on US and CA numbers. Zendesk Text doesn't support outbound MMS messages. For more infor...
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How can I improve the quality of my calls?
Question I received a message saying Your connection is unstable while on a phone call. How do I fix the network connection issues? Answer Talk has some requirements that need to be configured fro...
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Country-specific requirements for text messaging
What's my plan? In this article, you'll learn about country-specific requirements for text messaging. This article contains the following sections: Malaysia Singapore Taiwan United States Ma...