Ferran Barneda
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Votes on activity by Ferran Barneda-
Talk network requirements
What's my plan? Important: You must update your network configuration settings to add the new IP range, port range, and domains listed in Announcing: New network requirements for Zendesk Talk. ...
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Can I make outbound calls with my toll-free number?
Question Can I call my customers from my toll-free Zendesk Talk number? Answer Outbound calls aren't supported from a toll-free number. Toll-free numbers should be used for domestic inbound voice ...
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Announcing: New network requirements for Zendesk Talk
Note: After further discussions with our provider, we determined that we will no longer require the domains listed below. We sincerely apologize for any confusion caused by these changes. eventgw...
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Why are some transferred calls left waiting indefinitely?
Question When one of my agents transferred a call to a group, the customer was left waiting for several minutes and was not sent to voicemail. Why did this happen? Answer There are two factors that...
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How can I share example calls for troubleshooting a Talk issue?
Question How can I find the ID of an example call for troubleshooting a Zendesk Talk issue? Answer To troubleshoot an issue with your Talk account, check out our article on troubleshooting talk iss...
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Is it possible to have a message appear in a live chat when somebody clicks on the widget?
Question We do not want the widget to open automatically. Is it possible to have a message appear in a live chat when somebody clicks on the widget? Answer This is possible with the combination of ...
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Talk error: Cannot connect to number
Issue When placing an outbound call, I receive the Talk error: Cannot connect to number. Resolution To resolve this error, ensure the number is formatted correctly using the international standar...
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Country-specific requirements for text messaging
What's my plan? In this article, you'll learn about country-specific requirements for text messaging. This article contains the following sections: Malaysia Singapore Taiwan United States Ma...
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Can I send and receive MMS messages with Zendesk Text?
Question Can I send and receive MMS messages with Zendesk Text? Answer You can receive inbound MMS messages on US and CA numbers. Zendesk Text doesn't support outbound MMS messages. For more infor...
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Service Incident - October 27, 2022 - Support | All Pods - Zendesk for Salesforce Integration Data sync failures
Summary On October 27, 2022 from 05:55 UTC to 07:20 UTC, Zendesk customers using the Zendesk for Salesforce integration experienced failures with data synchronization. Timeline 08:57 UTC | 01:57 PT...