Gab Guinto
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Total activity477
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Last activity
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Activity overview
Latest activity by Gab Guinto-
Gab Guinto commented,
Hi Denise,Let me create a ticket so that we can investigate further on this. You'll receive an email shortly. Thanks!
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Gab Guinto commented,
Hello,Yes, the selection is limited to the current filters applied at the report level. An attribute will only show up in the list if it's applied as filter to at least one of the reports added to ...
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Gab Guinto commented,
Hi Russ,It appears that this is expected when the custom attribute returns an alphanumeric string instead of a numeric date value – the system will just sort the values alphabetically, A workaround...
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Gab Guinto commented,
Hi CJ,Yes, definitely, this has been raised with Product and Engineering. We agree that changes like this that would have significant impact on workflows should be properly communicated with users ...
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Gab Guinto commented,
Hi Brandon,When you add a link to an article that isn't published in your Help Center, then that event/article link won't be counted in Explore reports. Link events are only counted for published a...
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Gab Guinto commented,
Hi Amin,Let me create a ticket so that we can take a look at the report saved in your account. You'll receive an email from us shortly. Thanks!
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Gab Guinto commented,
Hi CJ,There was a recent change that was deployed which added a default filter when starting a new report with the Tickets dataset. This has just been reverted back that's why you are no longer see...
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Gab Guinto commented,
Hi Joel,With a setup similar to yours, where agents are already restricted to tickets under their own groups, private groups may not be as userful. But for use cases similar to what @mfg described,...
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Gab Guinto commented,
Hi Rawan,I'm afraid this is currently not possible with the native options available in Zendesk Support. You may be able to display a checkbox in the email notification via html, by editing the ema...
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Gab Guinto commented,
Hi Tomica,You can build a custom attribute to get the timestamp of when the rating was submitted, similar to the logic in the sample here. IF [Changes - Field name]="satisfaction_score" AND ([Cha...