Gab Guinto

Zendesk Customer Care

Total activity

338
Last activity

September 23, 2022 00:47
Member since

April 16, 2021 03:53
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1
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80

Activity overview

Latest activity by Gab Guinto

Gab Guinto commented, September 12, 2022 04:33
Hi Deo,Let me create a ticket so that we can drill into the values. Thanks!
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- Gab Guinto
- Created September 12, 2022 04:33
- 0 votes
Gab Guinto commented, September 12, 2022 03:43
Hi Tendai,You may be able to achieve this through custom metrics and attributes. Here's a recipe that you can use as guide: Tracking ticket assigns across groups. You can slice the data by Update ...
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- Gab Guinto
- Created September 12, 2022 03:43
- 0 votes
Gab Guinto commented, September 09, 2022 10:27
Hi Gabriel,I understand that downgrading a user role could impact reports on historical data that looks at the user role. While there are no definite plans yet to change the way the info on downgra...
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- Gab Guinto
- Created September 09, 2022 10:27
- 0 votes
Gab Guinto commented, September 09, 2022 10:09
Hi Frank,Did you also hide Column 2 via Chart configuration → Columns, and do you only have the satisfaction comments and the Ticket ID attribute under Rows? This could be why the Ticket ID column ...
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- Gab Guinto
- Created September 09, 2022 10:09
- 0 votes
Gab Guinto commented, September 09, 2022 09:58
Hi Yannick,You can try building a custom attribute using the earliest date functions (Working with earliest and latest date functions). You can create a metric with the date_diff function to get th...
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- Gab Guinto
- Created September 09, 2022 09:58
- 0 votes
Gab Guinto commented, September 09, 2022 09:34
Hi Phil,Thanks for sharing this workaround! I'm sure others with a similar use case will find this really helpful.
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- Gab Guinto
- Created September 09, 2022 09:34
- 0 votes
Gab Guinto commented, September 09, 2022 09:30
Hi Chad,At this time, the export option are not yet available in the Beta Dashboard Builder. But the team is working on adding more features soon. Hopefully, this will include the options to export...
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- Gab Guinto
- Created September 09, 2022 09:30
- 0 votes
Gab Guinto commented, September 09, 2022 06:57
Hi Rich, Even when there's no ticket created, you should still be able to find the data on those searches. If you are specifically looking to find those that didn't result to a ticket submission, t...
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- Gab Guinto
- Created September 09, 2022 06:57
- 0 votes
Gab Guinto commented, September 08, 2022 07:44
Hi Sara,Did you create the exact same metric and report as shown in the recipe? I'll be creating a private ticket so that we can investigate further on this.
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- Gab Guinto
- Created September 08, 2022 07:44
- 0 votes
Gab Guinto commented, September 07, 2022 07:29
Hi Toon,This should be under Chart configuration, from the menus on the right side pane.
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- Gab Guinto
- Created September 07, 2022 07:29
- 0 votes