Gab
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Total activity113
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Gab-
Gab commented,
Hi Brendon, To filter the report to only show the number of tickets with no replies, click Agent replies brackets and choose 0. Alternatively, you can create a separate report following this Expl...
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Gab commented,
Hi Andres, You'll have to locate the notification trigger or automation and select Edit. Then modify the action or actions as needed. The following placeholders insert ticket links in the email bo...
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Gab commented,
Hi Ulises, Great question! By default, when an end user CC replies to a ticket notification using Reply (instead of Reply all), the reply becomes a private comment on the ticket because the reques...
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Gab commented,
Hi Shaun, If end-users are seeing the Zendesk subdomain of another of your brands, this could possibly mean that there may be something misconfigured with re-directing of pages. Your current host ...
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Gab commented,
Hi Jason, Depending on your current subscription, the multibrand feature is available for the following plans: Suite Growth and Professional includes up to five brands. Suite Enterprise and Enter...
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Gab commented,
Hi Sebastien, Please feel free to contact Zendesk Support so we can check on your account. We have a support team that can provide support in French as well. Thank you!
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Gab commented,
Hi Kyle, I'm afraid that we are currently not able to support this functionality. However, you can configure fields to be mandatory (required) so that they are always completed when creating or ed...
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Gab commented,
Hi Robert, Great questions! Foremost, I'm afraid that account-wide settings are only accessible to the Admins/owner of the account and we are currently not able to support this functionality at t...
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Gab commented,
Hi Sebastien, If you're trying to integrate Instagram, on the Instagram app, go to Settings > Privacy > Messages. Under Connected Tools, toggle on Allow access to messages. Note: This step must be...
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Gab commented,
Hi karankuwarbidxb, Creating and setting field rules for custom fields in Sell can be applied to a created Lead, Contact or based on the rules set for your Deal. If this is something that would b...