Gabriel
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Total activity131
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Last activity
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Activity overview
Latest activity by Gabriel-
Gabriel created an article,
Service Incident - May 26th, 2023
SUMMARY 14:09 UTC | 07:09 PT We are happy to inform that we have received confirmation from customers that they no longer have issues accessing Guide and its features across multiple Pods. Thank yo...
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Gabriel created an article,
Service Incident - May 24th, 2023
SUMMARY 16:38 UTC | 09:38 PT We are happy to report that the problem causing duplicate notifications from Side Conversations has been resolved. Please let us know if you continue to experience any...
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Gabriel commented,
Olá Lucas!Para auxiliar a sua equipe de desenvolvedores a realizar a integração do Sunshine Conversations com os seus Chatbots reunimos o seguinte artigo o qual instrui como começar com a utilizaçã...
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Gabriel commented,
Olá Sérgio,Espero que esteja tudo bem com você! Pela ferramenta de bulk update descrita neste artigo, isso não é possível.Entendo que você deseja remover tags de vários usuários finais. Eu gostaria...
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Gabriel commented,
Hello Oli!I hope all is well! Yes, at the moment you will see the Alias upon checking the comments in the shared ticket. Unfortunately, this setting is not customizable for a different result in th...
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Gabriel commented,
Hello Steven,I hope all is well! If there are no online/available agents in the department you will see its name greyed out:If you attempt to transfer this anyway, you will be prompted with the fol...
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Gabriel commented,
Hello Stephen,I hope all is well! While reporting this may be difficult due to the sync time in Explore datasets, I would like to suggest you this workflow in which you may automatically alert your...
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Gabriel commented,
Hello Anton,I hope all is well! Usually, the refresh is instant, so please make sure to refresh the browser page upon checking the current results. I hope this helps!
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Gabriel commented,
Olá Ana, Seu feedback é fantástico! Entendemos que no momento essa ação de mudança de canal pela macro não existe, mas seu comentário foi registrado aqui do nosso lado e esperamos que isso possa se...
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Gabriel commented,
Hello Sara,I hope all is well! In the article Reporting with Tags, you may find many calculations to combine tags' search, such as this one! I would advise you to double-check this article and, hop...