Gabriel
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Total activity133
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Gabriel-
Gabriel commented,
Hi SP Bhattacharya, That isn't something that's currently an option to automatically delete attachments after 30 days. But, it we'd love to hear some more details about the use case and impact that...
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Gabriel commented,
Hi Alastair,Custom ticket statuses are now available for Explore. Please see this post for more information. I hope this helps. Thank you!
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Gabriel commented,
Hi Nelson,At the moment, it is not currently a native feature to add additional rating option or get a 5-point scale to the CSAT survey. Though you are free to explore the marketplace on which 3rd ...
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Gabriel commented,
Hi Muhammad,Your credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription b...
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Gabriel commented,
Hi Kat,Rule Analysis is a catalog of all your business rules (Triggers, Automations, Macros and Views). For example, see how tags are used across Zendesk Support so you'd like to see how they're cu...
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Gabriel commented,
Hi Izdine, At the moment there's no option to trigger the Messaging widget to pop up after a minute. But, you can work with your developer to keep the widget open. You can provide them this develop...
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Gabriel commented,
Hi Philip, The Messaging Widget has limited API methods as listed here Web Widget API for more information. Based on the web widget script above, it will only work for Web widget (Classic). I hope ...
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Gabriel commented,
Hi there, The code that displaying the date of the articles creation and update is located in the article-author div on theunder aritcle_page.pbs. You will find the below code, that contains all of...
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Gabriel commented,
Hi Shikin,These metrics New, Open, Pending and On-hold tickets is only available in the Support - Tickets dataset.If you're using Updates history dataset unfortunately, these metrics will not be av...
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Gabriel commented,
Hi Joe Keville, To include an image in the body of a trigger notification, find the image you want to include in the email body and get the direct URL for that image. In the email body of the trigg...