Gabriel
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Total activity21
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Gabriel-
Gabriel commented,
Hi Carl, In terms of being received on junk mail. This is something that Zendesk can't control if the receiver is not trusting the sender and as what you have attached on your first email, we sugge...
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Gabriel commented,
Hi Thomas, Yes correct, Closed tickets are locked. They cannot be reopened or updated in any way. So in your case if a ticket is closed and you deleted the assigned group it won't affect the ticket...
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Gabriel commented,
Hi Etienne, I see that you already received an answer in the private ticket you submitted to us. As mentioned on the ticket and also on this article: "You can create tickets for Facebook ads to res...
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Gabriel commented,
Hi Esther, If you send three emails to a single contact, the report will also count and includes the thread. So the answer is three, I hope this answer your question.
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Gabriel commented,
Hi Alan, Hello Alan, I know this is really frustrating. However, Zendesk is set up to automatically suspend anything that it suspects is coming from not-a-person. Out of office responses and read ...
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Gabriel commented,
Hi Alan, I'm so sorry to hear you're having trouble with Zendesk support addresses and marking those ticket as suspended.Our article about "What causes tickets to be suspended?" covers this case un...