
Gabriel Manlapig
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Total activity220
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Gabriel Manlapig-
Gabriel Manlapig commented,
Hi there, Per our Master Subscription Agreement, Support is limited to Agents and Adminds of accounts (Ecwid). From what I understand, you are using Roundcube software (web-based IMAP email client)...
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Gabriel Manlapig commented,
Hi Luca, Currently, it is not possible to add tags directly in the Guide / Help Center theme code. Triggers would be the easiest option by far to add a tag to all tickets that are created by the we...
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Gabriel Manlapig commented,
Hi Jacqueline, A user cannot be deleted if they are still listed as the requester of any un-closed tickets. If you try to, you'll get an error indicating that, User is requester on [x number of] ti...
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Gabriel Manlapig commented,
Hi Zak,In the customer portal, only your own, you're CC'd on and your organization's support requests can be tracked at the moment.For reference, please see this article: Submitting and tracking re...
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Gabriel Manlapig commented,
Hi there, When you set up Zendesk Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets. Also, you can provide your users w...
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Gabriel Manlapig commented,
Hi Stephanie,By default, you can not assign a follow-up ticket to the assignee of the ticket at the moment they closed. As a workaround, create a workflow through the use of triggers and tags for e...
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Gabriel Manlapig commented,
Hi Steven, Yes, this is actually expected since all cloned roles will be considered custom-roles. Only system-created "Light Agent" roles will allow you to create and add users without taking one o...
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Gabriel Manlapig commented,
Hi Çağatay,By default, you can not assign a follow-up ticket to the assignee of the ticket at the moment they closed. As a workaround, create a workflow through the use of triggers and tags for eac...
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Gabriel Manlapig commented,
Hi Andy, There are several troubleshooting steps you can execute on your own to try to resolve performance issues. For more information, please see this article: How can I solve general performance...
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Gabriel Manlapig commented,
Hi Liz, The 300 ticket forms are the same for all the supported Suite plans (Growth, Professional, and Enterprise). I hope this answer your question!