Gabriel Manlapig
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Total activity503
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Last activity
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Activity overview
Latest activity by Gabriel Manlapig-
Gabriel Manlapig commented,
Hi Matthew, Yes correct! A custom checkbox ticket field should have a Tag in it for you to use as a condition in a View. Thank you!
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Gabriel Manlapig commented,
Hi Matthew,You can actually use the Checkbox custom field as a condition or criteria in ticket views. This will be available if a checkbox is set to add a tag. For reference, please see this articl...
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Gabriel Manlapig commented,
Hi Ecem, I'm afraid it is not possible to move the email address field before the request type, as the request type will define which ticket form will show up and the email address entry is include...
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Gabriel Manlapig commented,
Hi Janne,I will need to create a ticket on your behalf to further investigate this. Please expect an email shortly from us. We apologize for any inconvenience this may cause you. Thank you!
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Gabriel Manlapig commented,
Hi Andrew, The CSAT rating, good or bad, will always be associated with the last assignee of the ticket. In your case, the agent from Group 2 will get the bad satisfaction rating. For more inform...
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Gabriel Manlapig commented,
Hi Sandro,It sounds like your definition of first contact resolution matches how the default One-touch tickets is defined in Explore (see How are one-touch resolutions calculated?).The prebuilt Sup...
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Gabriel Manlapig commented,
Hi Shayan, As of the moment, we do not have any way to utilize (create & update) the Content Blocks via the Guide API at this time. I can imagine, it would be incredibly helpful. I would recommen...
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Gabriel Manlapig commented,
Hi Edward, At this time, we don't have a native option or a condition wherein we can set a minimum or limit the characters that an end-user can send to create a new ticket. However, this can be don...
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Gabriel Manlapig commented,
Hi Daniel, We have tried this on our end, and the Ticket Field Manager app was able to hide the share ticket field from our Zendesk account. To do this, enter sharedWith as the value under the hidd...
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Gabriel Manlapig commented,
Hi Julie, Are you using another system to send those no-reply emails and forwarding them to Zendesk, or are you using external forms that use the no-reply address and send it to generate a ticket? ...