Gabriel Manlapig

1. Community
2. Zendesk Suite Q&A
3. empty blank email as replying to zendesk company users

Hi there, Per our Master Subscription Agreement, Support is limited to Agents and Adminds of accounts (Ecwid). From what I understand, you are using Roundcube software (web-based IMAP email client)...

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• Gabriel Manlapig
• Created January 31, 2023 05:56
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add tags to tickets created by WebForm

Hi Luca, Currently, it is not possible to add tags directly in the Guide / Help Center theme code. Triggers would be the easiest option by far to add a tag to all tickets that are created by the we...

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• Gabriel Manlapig
• Created January 31, 2023 01:36
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Best practices for removing agents

Hi Jacqueline, A user cannot be deleted if they are still listed as the requester of any un-closed tickets. If you try to, you'll get an error indicating that, User is requester on [x number of] ti...

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• Gabriel Manlapig
• Created January 31, 2023 00:14
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Adding end users

Hi Zak,In the customer portal, only your own, you're CC'd on and your organization's support requests can be tracked at the moment.For reference, please see this article: Submitting and tracking re...

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• Gabriel Manlapig
• Edited January 30, 2023 23:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Raise ticket automatically when email is received.

Hi there, When you set up Zendesk Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets.  Also, you can provide your users w...

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• Gabriel Manlapig
• Created January 30, 2023 01:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Setting a trigger to create a different New ticket when receiving a reply to a Closed ticket

Hi Stephanie,By default, you can not assign a follow-up ticket to the assignee of the ticket at the moment they closed. As a workaround, create a workflow through the use of triggers and tags for e...

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• Gabriel Manlapig
• Created January 29, 2023 22:44
• 0 votes

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hi Steven, Yes, this is actually expected since all cloned roles will be considered custom-roles. Only system-created "Light Agent" roles will allow you to create and add users without taking one o...

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• Gabriel Manlapig
• Created January 19, 2023 06:44
• 0 votes

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hi Çağatay,By default, you can not assign a follow-up ticket to the assignee of the ticket at the moment they closed. As a workaround, create a workflow through the use of triggers and tags for eac...

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• Gabriel Manlapig
• Created January 19, 2023 06:12
• 0 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. Slow Site Speed

Hi Andy, There are several troubleshooting steps you can execute on your own to try to resolve performance issues. For more information, please see this article: How can I solve general performance...

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• Gabriel Manlapig
• Edited January 19, 2023 04:11
• 0 votes

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types

Hi Liz, The 300 ticket forms are the same for all the supported Suite plans (Growth, Professional, and Enterprise). I hope this answer your question! 

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• Gabriel Manlapig
• Created January 19, 2023 04:08
• 0 votes