Gabriel Manlapig
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Total activity559
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Last activity
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Member since
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Following0 users
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Followed by6 users
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Activity overview
Latest activity by Gabriel Manlapig-
Gabriel Manlapig commented,
Hi Jessica,Natively, it is not possible to route a specific voicemail ticket based on the Zendesk Talk line they called to (the line where you received the call). However, if your team leads have t...
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Gabriel Manlapig commented,
Hi Barbara, You might be skipping the solved ones. You'll want to re-assign all tickets that are not in closed (uneditable) status, and that includes solved. This information may also be noteworthy...
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Gabriel Manlapig commented,
Hi Danielle, I just want to clarify: when you say you have multiple platforms, are you referring to multiple guides or help center portals where your end users can submit a ticket via the ticket fo...
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Gabriel Manlapig commented,
Hi Namah, Yes, this is possible. Please go to Chart Configuration >> Displayed Values >> Show value, and select Hide. For reference, please see the below screenshot. I hope that help. Thank you!
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Gabriel Manlapig commented,
Hi Nicole, This issue may occur due to to the fact that your Talk line number for SMS is not registered for the A2P 10DLC Campaign. Please take note that US carriers implemented A2P 10DLC, therefor...
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Gabriel Manlapig commented,
Hi Yvonne, To integrate the contact form on your website with Zendesk, use the API. For an example, see the article: Building a custom ticket form with the Zendesk API. Examples of creating request...
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Gabriel Manlapig commented,
Hi Manjit, As of the moment, deleting and then adding a new query report is the only option, and I'm afraid there's no option to replace a report within a dashboard. I hope that answers your questi...
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Gabriel Manlapig commented,
Hi Kaushal, Zendesk allows for the creation of separate web widget channels for each of your web apps. You can make use of the multibrand feature and enable a web widget for each brand (each app). ...
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Gabriel Manlapig commented,
Hi Walaa, Email address, or "Your email address," is the part where the requester of the ticket is identified, and it is a mandatory field when submitting a request via Zendesk Guide. I'm afraid th...
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Gabriel Manlapig commented,
Hi Shaun, The sign-in page will always reflect your default Zendesk subdomain. This is expected and is due to recent fixes around 3rd party cookies. This change was to improve the overall login flo...